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Baxi Boiler E28 Fault: Quick Solutions For Low Water Pressure

Home > > Baxi Boiler E28 Fault: Quick Solutions For Low Water Pressure
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When your Baxi boiler displays the E28 fault code, it's crucial to address the issue promptly. This error typically indicates a problem with the flue thermistor, a small temperature sensor located in the boiler's flue gas outlet.

The E28 fault can cause your boiler to shut down, leaving you without heating or hot water.

Recognising and understanding boiler error codes is essential for homeowners to maintain their heating systems effectively. The E28 fault specifically relates to issues with the flue thermistor, which measures the temperature of flue gases and communicates this information to the boiler's control board.

When this component malfunctions, it can lead to inefficient operation or complete system shutdown.

Addressing an E28 fault may involve simple troubleshooting steps or require professional assistance. In some cases, the issue can be resolved by cleaning the thermistor or checking its connections. However, if the problem persists, it might be necessary to replace the faulty component or seek expert help to diagnose and fix any underlying issues.

Key Takeaways

  • The E28 fault on Baxi boilers indicates a problem with the flue thermistor
  • Prompt action is necessary to prevent heating system shutdown
  • Professional assistance may be required if simple troubleshooting doesn't resolve the issue

Understanding Boiler Error Codes

Baxi boiler fault codes provide crucial information about system issues. These codes help diagnose problems quickly and accurately, enabling efficient repairs and maintenance.

Interpreting the E28 Fault

The E28 fault on a Baxi boiler typically indicates a problem with the flue gas sensor. This sensor monitors the temperature of exhaust gases to ensure proper combustion and venting. When the E28 error appears, it often means the sensor has detected abnormal flue gas temperatures.

Common causes of the E28 fault include:

  • Blocked flue pipe
  • Faulty flue gas sensor
  • Damaged wiring to the sensor
  • Issues with the printed circuit board (PCB)

To resolve this error, a qualified heating engineer should inspect the flue system, check sensor connections, and test the sensor itself. If necessary, they may need to replace the sensor or repair other related components.

Common Baxi Boiler Fault Codes

Baxi boilers use a range of error codes to indicate different issues. Some frequently encountered codes include:

  • E23, E53, E113, E119, E128: Often related to frozen condensate pipes
  • E133: Indicates an ignition failure
  • E110: Suggests overheating problems
  • E20: Points to low system pressure

These codes help pinpoint specific faults, allowing for targeted troubleshooting and repairs. It's important to consult the boiler's manual or a professional for accurate interpretation and resolution of these fault codes.

Diagnosing the E28 Fault

The E28 fault in Baxi boilers typically indicates issues with the flue thermistor. Proper diagnosis involves checking temperature sensors, pressure levels, and water circulation to identify the root cause.

Temperature Sensor Issues

The E28 fault code often stems from problems with the flue thermistor, a crucial temperature sensor in the boiler. This sensor measures flue gas temperatures and relays information to the control board.

When faulty, it may send incorrect readings, triggering the E28 error. Signs of a malfunctioning thermistor include:

  • Inconsistent heating
  • Frequent boiler shutdowns
  • Unusual noises from the flue area

Checking the thermistor's resistance with a multimeter can confirm if it's working correctly. If readings are off, replacement is necessary.

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Pressure Sensor Complications

While less common, pressure sensor issues can sometimes contribute to the E28 fault. The boiler's pressure sensor ensures the system maintains proper pressure levels for safe operation.

Potential pressure-related problems include:

To diagnose, one should check the boiler's pressure gauge. Normal pressure typically ranges between 1 and 1.5 bar. If it's consistently too low or high, further investigation is needed.

Water Circulation Challenges

Water circulation problems can also trigger the E28 fault. Poor circulation may cause overheating in certain parts of the system, activating the flue thermistor.

Common circulation issues include:

To diagnose, listen for unusual noises from the pump and check if all radiators are heating evenly. Bleeding radiators can help remove air locks. If problems persist, a heating engineer should inspect the circulation pump and pipework for blockages or damage.

Troubleshooting and Resolving the E28 Fault

The E28 fault on Baxi boilers typically indicates issues with the flue thermistor or related components. Addressing this fault often involves tackling frozen condensate, resetting the boiler, and correcting low system pressure.

Addressing Frozen Condensate Issues

In cold weather, the condensate pipe may freeze, triggering the E28 error. To resolve this:

  1. Locate the condensate pipe, usually a white plastic pipe leading outside.
  2. Check for visible ice or blockages.
  3. Thaw the pipe using warm (not boiling) water or a hot water bottle.
  4. Ensure the pipe has a proper gradient to prevent future freezing.

Consider insulating the pipe or rerouting it internally to minimise exposure to cold temperatures. If the pipe is damaged, replace it promptly to prevent further issues.

Resetting the Boiler

Sometimes, a simple reset can clear the E28 fault:

  1. Turn off the boiler at the mains.
  2. Wait for 5 minutes.
  3. Switch the boiler back on.
  4. Press the reset button if available.

If the fault persists after resetting, it may indicate a more serious issue with the flue thermistor. In this case, contact a qualified engineer to inspect and potentially replace the faulty component.

Correcting Low System Pressure

Low system pressure can trigger the E28 fault. To rectify this:

  1. Locate the pressure gauge on your boiler.
  2. Check if the pressure is below 1 bar.
  3. If low, repressurise the system using the filling loop.
  4. Aim for a pressure between 1 and 1.5 bar.

Monitor the pressure regularly. Frequent drops may indicate a leak in the system. In such cases, inspect visible pipework and radiators for signs of water loss. If you can't identify the source of the leak, consult a professional plumber.

Preventative Measures and Maintenance

Proper maintenance is crucial for preventing the Baxi E28 fault and ensuring optimal boiler performance. Regular servicing and monitoring key parameters can help identify potential issues early on.

Regular Servicing by a Gas Safe Registered Engineer

Annual servicing by a Gas Safe registered engineer is essential for maintaining your Baxi boiler's efficiency and safety. These professionals have the expertise to:

  • Inspect and clean vital components
  • Check for wear and tear on parts
  • Test safety devices and controls
  • Ensure proper combustion and flue gas temperatures

During the service, the engineer will examine the pressure and temperature sensors, which are critical for preventing the E28 fault. They'll also verify that the maximum flue gas temperature is within acceptable limits.

It's important to schedule these services before the heating season begins to avoid unexpected breakdowns during colder months.

Monitoring Boiler Pressure and Temperature

Regular monitoring of your Baxi boiler's pressure and temperature can help prevent the E28 fault. Here are key points to consider:

  • Check the pressure gauge weekly, ensuring it's between 1 and 2 bar
  • Monitor the boiler's temperature settings, keeping them at recommended levels
  • Look out for unusual fluctuations in pressure or temperature

If you notice any inconsistencies, contact a qualified heating engineer promptly. Some Baxi models have built-in diagnostic systems that can alert you to potential issues before they escalate.

Maintaining proper pressure and temperature not only prevents faults but also improves the boiler's efficiency, potentially reducing energy bills.

Professional Assistance and When to Seek It

When facing a Baxi boiler E28 fault, there are instances where professional help becomes necessary. This error often indicates a faulty thermistor, which requires expert attention.

It's crucial to contact a Gas Safe Registered Engineer if:

  • The error persists after attempting basic troubleshooting steps
  • You notice unusual noises or smells coming from the boiler
  • The boiler repeatedly shuts down or fails to ignite

Gas Safe engineers possess the qualifications and expertise to diagnose and repair complex Baxi boiler issues safely. They can accurately identify the root cause of the E28 fault and implement the appropriate solution.

Attempting to rectify Baxi boiler fault codes without professional help may lead to further damage or compromise safety. Only qualified technicians should handle internal boiler components or electrical connections.

If the E28 fault occurs frequently, it might indicate a more severe underlying problem. In such cases, a Gas Safe engineer can perform a thorough inspection and recommend whether repair or replacement is the most cost-effective option.

Additional Tips for Boiler Care and Safety

Proper maintenance and safety measures are crucial for optimal boiler performance and longevity. Regular care can prevent issues like the E28 fault and ensure efficient heating and hot water supply.

Understanding Condensate Pipe Care

Condensate pipes play a vital role in modern condensing boilers. These pipes remove water produced during the condensing process. In cold weather, they can freeze, causing boiler shutdown.

To prevent freezing:

  • Insulate exposed sections of the pipe with foam lagging
  • Keep the pipe as vertical as possible to promote water flow
  • Ensure the pipe has a slight downward slope for proper drainage

If you suspect a frozen condensate pipe, carefully thaw it using warm (not boiling) water or a hot water bottle. Never use naked flames or electrical heating devices.

Regular inspection of the condensate pipe can help identify potential issues before they lead to boiler faults.

Ensuring Optimal Water Circulation

Proper water circulation is essential for efficient heating and hot water supply. Poor circulation can lead to cold spots in radiators and inconsistent water temperature.

To maintain optimal circulation:

  • Bleed radiators regularly to remove trapped air
  • Balance the heating system to ensure even heat distribution
  • Check for and address any leaks promptly

Monitor water pressure using the boiler's pressure gauge. The ideal pressure typically ranges between 1 and 1.5 bar. If pressure drops frequently, it may indicate a leak or faulty pressure relief valve.

Consider installing a magnetic filter to capture debris and prevent blockages in the system. This can improve circulation and extend the boiler's lifespan.

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Mark McShane
Head of Content
Mark McShane is not just a plumbing and heating expert but a mentor and go to guy for all things solar and heating. He is the owner of Skills Training Group where he has been sharing his knowledge and training professionals to meet the industries growing demands. Mark has years of experience in the industry, following the latest trends and mastering the latest technologies in solar, plumbing and heating. He’s not just about books and theory, he understands the practical, the challenges and the innovations that are shaping the solar industry. His love for gas boilers and solar energy is infectious and has helped many, whether newbies looking to learn the basics or seasoned pros wanting to level up to thrive in the solar industry. His approach is friendly, informative and very practical, making him the perfect mentor for anyone looking to upskill and make their mark in the industry. Whether you’re just starting out in the world of boilers and solar energy or have been around and seen it all, getting in touch with Mark can open up new doors of knowledge and skills for you and enable you to be part of the green energy movement.
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