PlusHeat Boiler Cover Review
PlusHeat is a UK specialist that sells flexible boiler and home-emergency cover plans (from around £4.99/month introductory) with annual servicing by Gas Safe registered engineers. Its plans are service/maintenance agreements rather than FCA-regulated insurance, and it carries a strong Trustpilot rating but recurring complaints around renewal price rises and contract lock-in.
Overview
PlusHeat (operated by PLUS HEAT LTD, a UK company incorporated in 2016) is a specialist boiler-cover and home-emergency provider that, as of June 2026, actively sells monthly and annual plans covering gas boilers, central heating, plumbing, drainage, electrics and (on higher tiers) wider home emergencies. Repairs and the included annual boiler service are carried out by Gas Safe registered engineers, with a 24/7 emergency helpline.
PlusHeat's products are structured as service/maintenance plans rather than FCA-regulated insurance policies — its own customer documents are titled a 'Service Plan Information Document' and 'Maintenance & Emergency Plan Terms & Conditions'. Plans run on a 12-month contract with a 28-day initial exclusion period and a choice of call-out excess (commonly £0, £59 or £99). Cover is geared toward mains gas boilers; non-standard fuels (oil/LPG) and certain boiler types/ages may not be eligible, so eligibility should be confirmed on PlusHeat's own site.
Independent ratings
Trustpilot is the main widely-published independent score, around 4.6/5 from roughly 16,000 reviews as of June 2026 (different snapshots in June 2026 ranged from about 15,800 to 16,150 reviews; some older or comparison-site figures cite a lower score, e.g. ~4.5 from ~9,000 reviews). Check the live Trustpilot and Google listings for the current figure before relying on it. Ratings change over time — check the latest on each platform.
What customers say
Overall sentiment is positive — most reviewers praise punctual, professional engineers and helpful service, reflected in a high Trustpilot score — but a meaningful minority report frustration with steep renewal increases, restrictive 12-month contract/cancellation terms and occasional call-out delays.
What customers like
- Engineers frequently described as punctual, friendly, professional and Gas Safe registered, with work done to a good standard
- Helpful, polite and efficient phone/customer-service staff and a generally smooth booking process
- Many customers find the introductory pricing competitive and good value for a plan that includes an annual service
- Annual boiler service included on every tier is valued
- Positive resolution experiences once an engineer attends
Common complaints
- Renewal price increases, with some customers reporting large year-on-year hikes (well above the new-customer introductory rate)
- Difficulty cancelling and being tied into a 12-month contract, with a cancellation charge equal to the remaining monthly payments
- Reports of slower-than-expected emergency call-outs or engineers missing/rescheduling appointments
- Perceived hidden or unexpected costs and confusion over the introductory-then-higher pricing structure
- Some accounts of the company not honouring expected commitments / disputed claims
Plans & prices
| Plan | What it covers | From |
|---|---|---|
| Boiler | Gas boiler breakdown and repair plus an annual boiler service. Excludes flue and gas supply pipe work. | From ~£4.99/mo for first 3 months, then ~£9.98/mo (indicative) |
| Heating | Boiler plus central heating system (radiators, pipework, controls) and annual service. | From ~£5.99/mo for first 3 months, then ~£11.98/mo (indicative) |
| Home Cover | Boiler and heating plus home plumbing, drainage and electrics. | From ~£8.99/mo for first 3 months, then ~£17.98/mo (indicative) |
| Total Cover | Comprehensive home-emergency package adding cover such as roofing, home security, pest control and handyman access. | From ~£9.99/mo for first 3 months, then ~£19.98/mo (indicative) |
Prices are indicative and were last checked June 2026. Most plans advertise a discounted introductory rate for the first 3 months that then roughly doubles. Premiums vary with your chosen call-out excess (commonly £0, £59 or £99 — a lower excess raises the monthly price) and annual payment is usually cheaper than monthly. Always confirm the current price, excess and contract terms on PlusHeat's own site.
Pros & watch-outs
Pros
- High volume of positive independent reviews (Trustpilot ~4.6/5, ~16,000 reviews, June 2026)
- Annual boiler service included on every plan tier
- Gas Safe registered engineers and a 24/7 emergency line
- Flexible tiers from boiler-only up to full home-emergency cover
- Choice of call-out excess (e.g. £0/£59/£99) to tune the monthly price
- Low introductory monthly pricing
Watch-outs
- Sold as a service/maintenance plan, not FCA-regulated insurance — no FSCS or Financial Ombudsman protection, and no insurance underwriter named
- Introductory price typically rises sharply (often roughly doubles) after the first 3 months, and renewals can increase further
- 12-month contract: outside a 14-day no-penalty window (if no service/claim used) the cancellation fee equals the remainder of the subscription — hard to exit early
- 28-day initial exclusion period; pre-existing faults not covered
- Geared to mains gas boilers — flue and gas supply pipe work excluded, and oil/LPG or certain boiler types/ages may be ineligible
- Cancelling your Direct Debit does not cancel the agreement
Who is it for?
Likely suits owners of a standard mains-gas boiler who want predictable monthly budgeting that bundles repairs with an annual service, and who value a provider with a large, strongly positive review base.
Less suitable if you specifically want FCA-regulated insurance with FSCS and Financial Ombudsman protection, or if you dislike fixed 12-month contracts and the risk of significant renewal price increases.
If you have an older boiler, a non-gas (oil/LPG) system, or want flue/gas-pipe cover, check eligibility and exclusions carefully first, as cover may be limited or declined.
For how to weigh insurance vs a service plan, excess levels and what to check before buying, see our boiler cover guides. Oil, LPG or electric boiler, or letting property? Compare options in our landlord and provider sections.
Is PlusHeat boiler cover insurance or a service plan?
PlusHeat's products are sold as service/maintenance (home-emergency) plans rather than FCA-regulated insurance policies — its own paperwork is a 'Service Plan Information Document', not an insurance document. That means they generally do not carry FSCS or Financial Ombudsman protection. Confirm the current regulatory status and complaints process in PlusHeat's own terms.
How much does PlusHeat cost?
Indicative June 2026 pricing starts around £4.99/month for the first 3 months on the entry Boiler plan (then about £9.98), rising through the Heating, Home Cover and Total Cover tiers up to around £19.98/month after the intro period. Your call-out excess choice (e.g. £0/£59/£99) and monthly-vs-annual billing affect the price. Always check current prices on PlusHeat's site.
Is there a waiting period before I can claim?
Yes. PlusHeat applies a 28-day initial exclusion period from your plan start date. Faults arising in that window, or pre-existing faults, are not covered.
Who carries out the repairs?
Repairs and the included annual boiler service are carried out by Gas Safe registered engineers, with a 24/7 emergency helpline for breakdowns.
Can I cancel easily?
Plans run on a 12-month contract. You can cancel within 14 days of your renewal date without penalty provided you have not used a maintenance request or the annual service; otherwise you must pay a cancellation fee equal to the remainder of the subscription period. Cancelling your Direct Debit alone does not cancel the agreement, so check the cancellation terms before signing up.
Compare PlusHeat against the panel
See how PlusHeat's price and cover stack up against other providers on our panel, then buy direct on the provider's own site. Information, not advice — a selected panel, not the whole market.
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