24|7 Home Rescue Boiler Cover Review
24|7 Home Rescue is a Lancashire-based specialist that sells boiler, central-heating and wider home-emergency cover direct to UK households and landlords. It is one of the larger independent (non-Big-Six) providers, known for low headline monthly prices, "unlimited" call-outs and a high volume of online reviews. Its products span FCA-regulated insurance and a separately-sold service/maintenance plan, so the protection you get depends on the exact plan you buy.
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Overview
24|7 Home Rescue (a trading name connected to 247 Home Assist Limited, based in the North West of England) provides cover for gas boilers, central heating, and in its top tier wider home emergencies such as plumbing, drainage, electrics, home security and pest control. Cover is sold direct online and is also listed on comparison sites such as MoneySuperMarket. As of 2026 it is actively trading and selling new cover, with frequent promotional discounts of up to 50-60%.
Cover is gas-boiler focused: oil boilers, LPG, electric boilers and Elson tanks are generally excluded, so it suits mains-gas homes. Plans run from a basic boiler-repair option up to a comprehensive home-emergency package, most including an annual boiler service. Note the mixed regulatory model: an FCA-regulated insurance element exists, while the company also sells a service/maintenance plan that it states sits outside FCA scope and pays out at the company's discretion.
Independent ratings
Trustpilot shows a consistently high 'Excellent' (4-star, reported around 4.6/5) rating. NOTE: an earlier draft figure of '100,000+ reviews' was incorrect - Trustpilot's own live profile shows roughly 3,600 reviews (page footers read 'of 3,622', 'of 3,626', 'of 3,487'). Larger 50k/100k figures come from the company's own marketing, not Trustpilot's displayed total. Trustpilot's UK page did not load directly during this check, so verify the exact live score and count yourself, and read a spread of recent reviews - some independent commentary (including a MoneySavingExpert forum thread) has questioned the proportion of solicited/positive reviews. Ratings change over time — check the latest on each platform.
What customers say
Overall sentiment skews positive on price, included servicing and front-line staff, with a large body of high Trustpilot ratings; the recurring negatives centre on renewal price rises, claim/exclusion disputes (partly tied to the discretionary service-plan element) and call-out delays at busy times.
What customers like
- Low headline monthly prices and frequent discounts make it cheaper than the big-name insurers
- Engineers and call handlers often praised as helpful, polite and knowledgeable
- Many report quick sign-up and prompt call-outs in straightforward cases
- Unlimited call-outs/claims and willingness to cover older boilers
- Annual boiler service included on most plans is seen as good value
Common complaints
- Renewal/price increases at the second year are a recurring gripe, with some feeling the cheap first-year price rises sharply
- Some claims declined or only partly covered, citing pre-existing faults, the 14-day exclusion period, a lapsed annual service, or 'discretion'
- Delays getting an engineer out during peak demand (cold snaps), with some left without heating for days
- Difficulty cancelling, or disputes over cancellation fees / continued payments
- Mixed views on how exclusions and the service-plan status are communicated up front
Plans & prices
| Plan | What it covers | From |
|---|---|---|
| Boiler Basic | Repairs to the gas boiler and its controls; no annual service included. 14-day initial exclusion period. | Indicative from ~£11.99/month (varies with excess) |
| Boiler Care | Boiler and controls repairs PLUS an annual boiler service. | Indicative ~£11.99-£25.99/month |
| Heating Care | Boiler, controls, central-heating pipework and radiators, plus annual service. | Indicative ~£12.99-£31.99/month |
| Home Care | Comprehensive: boiler, heating, plumbing, drainage, electrics, home security, pest control, annual service. | Indicative ~£15.99-£44.99/month |
Prices are indicative and last checked June 2026. Headline rates (and frequent promotional discounts of up to 50-60%) vary by chosen excess (£0, £45, £75 or £95 per call-out), boiler age and plan. A lower excess means a higher monthly premium. Always confirm the current price and excess on the provider's own site before buying.
Pros & watch-outs
Pros
- Among the cheaper providers, with low headline prices and regular promotional discounts
- Choice of excess (£0 to £95) lets you trade premium against call-out cost
- Will cover older boilers that some rivals refuse
- Most plans include an annual boiler service and offer unlimited call-outs
- Large volume of mostly positive independent reviews; tiered plans from boiler-only up to full home-emergency cover
Watch-outs
- Mixed regulatory status: the service/maintenance plan is outside FCA scope (no FSCS/Ombudsman) and claims are paid at the company's discretion - check which type your plan is
- Gas only: oil, LPG, electric boilers and Elson tanks are excluded
- 14-day initial exclusion period; claims in that window can attract an extra non-refundable excess
- Cover can be voided if the boiler hasn't had its required annual service
- Watch second-year renewal pricing - introductory rates can rise; exclusions (pre-existing faults, consequential loss, trace-and-access, designer radiators, long-empty properties) apply
Who is it for?
Best suited to mains-gas homeowners (and landlords, via the dedicated landlord range) who want low-cost boiler or heating cover with an annual service included and are comfortable with an independent provider rather than a household-name insurer.
Good for owners of older boilers that mainstream insurers won't cover, and for those who want to tailor cost via a higher excess.
Less suitable if you have an oil/LPG/electric boiler, want the certainty of fully FCA-regulated insurance with FSCS/Ombudsman protection on every element, or dislike the risk of renewal price rises - in which case check the plan's regulatory status and read recent reviews carefully first.
For how to weigh insurance vs a service plan, excess levels and what to check before buying, see our boiler cover guides. Oil, LPG or electric boiler, or letting property? Compare options in our landlord and provider sections.
Is 24|7 Home Rescue FCA-regulated and is my money protected?
It depends on the plan. The insurance element is arranged by 247 Home Assist Limited, reported to be FCA-authorised since around 2021 and reportedly underwritten by Evolution Insurance Company Limited, carrying FSCS protection and Financial Ombudsman access. But the company also sells a service & maintenance plan that it states is outside the FCA's remit - that element has no FSCS or Ombudsman protection and claims are paid at the company's discretion. Confirm which type your plan is in its policy documents and on the FCA Register.
Does it cover oil or LPG boilers?
Generally no. Cover is focused on mains-gas boilers; oil boilers, LPG, electric boilers and Elson tanks are excluded. Always confirm eligibility for your specific boiler before buying.
How much does it cost?
Headline prices are low, with boiler-only plans indicatively from around £11.99/month and comprehensive home cover up to roughly £44.99/month, depending on the excess you pick (£0-£95), boiler age and plan. Promotional discounts of up to 50-60% appear regularly. Prices are indicative as of June 2026 - check the provider's site for a live quote.
Is there a wait before I can claim?
Yes. There is a 14-day initial exclusion period on boiler cover; claims made in that window can still be raised but may incur an additional non-refundable excess. Cover can also be invalidated if the boiler hasn't had its required annual service.
What do customers complain about most?
The most common themes are renewal price rises after the cheap first year, some declined or partial claims (often citing pre-existing faults, the exclusion period or discretion), and call-out delays during busy cold spells. Many other customers report positive experiences with price and engineers, so read a spread of recent reviews.
Compare 24|7 Home Rescue against the panel
See how 24|7 Home Rescue's price and cover stack up against other providers on our panel, then buy direct on the provider's own site. Information, not advice — a selected panel, not the whole market.
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