CORGI HomePlan Boiler Cover Review
CORGI HomePlan is a long-running specialist boiler and central-heating cover brand, now part of the OVO group. It sells FCA-regulated insurance-based plans covering mains-gas boilers, central heating, plumbing, drains and home electrics, with an annual service included and unlimited engineer callouts.
Overview
CORGI HomePlan is a Glasgow-based specialist provider of boiler and heating cover that uses the well-known CORGI brand name. It joined the OVO group in 2017 and the plans are arranged and administered by OVO Home Services Ltd. The product is an insurance-based home-emergency plan rather than a simple maintenance contract, so it pays out against claims and includes an annual boiler service plus unlimited breakdown callouts (parts and labour included).
Cover is restricted to domestic central-heating boilers supplied by mains gas. Oil, LPG, solid-fuel and electric boilers, plus back boilers and underfloor heating, are typically excluded, so it is not suitable for off-grid homes. Plans run from a boiler-only Essentials tier up to fuller Complete cover adding plumbing, drains and electrics. Work is carried out by Gas Safe registered engineers from CORGI's network.
Independent ratings
CORGI HomePlan's headline Trustpilot score is very high (4.8/5 from over 60,000 reviews, checked June 2026), but a much smaller sample on Reviews.io is far more critical (1.2/5 from 117 reviews). Scores on individual platforms can be shaped by review-invitation processes, so treat the Trustpilot figure as the broad picture and read recent reviews yourself before deciding. Ratings change over time — check the latest on each platform.
What customers say
Overall sentiment is largely positive on the headline Trustpilot rating, with engineers and fast repairs praised; the recurring gripes centre on missed or rescheduled service visits, narrow boiler-replacement terms, coverage disputes and renewal pricing.
What customers like
- Engineers frequently described as professional, polite, knowledgeable and punctual
- Quick repairs and an efficient booking/callout process for breakdowns
- Helpful, easy-to-reach phone support in most positive accounts
- Annual boiler service included and unlimited callouts seen as good value
- Issues often resolved on a single visit
Common complaints
- Annual services and appointments rearranged or missed, with engineers not turning up on time
- Disappointment that boiler-replacement cover was narrower than expected once the small print applied
- Disputes over what is covered and claim/coverage limits
- Customer service occasionally described as unhelpful or hard to reach on complex cases
- Renewal price increases over time on long-held plans
Plans & prices
| Plan | What it covers | From |
|---|---|---|
| Essentials | Mains-gas boiler and controls breakdown repairs (parts and labour), plus an annual boiler service and a 24/7 emergency helpline | From around £15 a month (indicative) |
| Starter / Advanced | Adds the wider central-heating system (radiators, pipework, pump) to boiler cover; higher tiers add internal plumbing and drains | From around £18-£21 a month (indicative) |
| Complete | Boiler, central heating, internal plumbing & drains and home electrics; includes annual service | Higher tier — indicative, confirm on provider site |
Prices are indicative and last checked June 2026. CORGI quotes from roughly £15 a month for entry (Essentials) boiler cover, with Starter/Advanced around £18-£21 and Complete higher; promotional offers and discount codes (e.g. a 'TAKE25' code seen mid-2026) appear periodically. You can choose a £0, £60 or £95 excess to flex the monthly cost, and the Complete plan can carry an excess on external drains/taps. Per-claim limits apply (commonly around £2,000, with a reduced £300 per-claim limit in the first three months of a first policy). Always confirm the current price, excess and limits on the provider's own site before buying.
Pros & watch-outs
Pros
- FCA-regulated insurance distribution arrangement, so Financial Ombudsman access applies
- Annual boiler service included as standard
- Unlimited callouts with parts and labour covered
- Established specialist heating-cover brand backed by the OVO group
- Tiered plans from boiler-only Essentials up to whole-home Complete cover
- Boiler-replacement contribution available for younger boilers (subject to age conditions and limits)
Watch-outs
- Mains-gas boilers only — oil, LPG, electric and solid-fuel systems excluded
- Per-claim limits (around £2,000) and a reduced £300 per-claim limit in the first three months
- Excess options of £0/£60/£95, plus possible charges on external drains/taps on the Complete plan
- Boiler-replacement cover has strict age conditions and caps (e.g. up to £2,500 only for boilers under 7 years old at start) — read the small print
- Renewal premiums can rise; review each year
- Underwriter is Guernsey-based (OVO Insurance Services Ltd) — do not assume FSCS protection; confirm in the policy documents
Who is it for?
A good fit for homeowners with a mains-gas boiler who value an included annual service and want a recognised specialist heating-cover brand with FCA-regulated distribution behind it.
Less suitable if you have an oil, LPG, electric or solid-fuel boiler, a back boiler or underfloor heating, as these are generally excluded.
Worth comparing for those who want one plan spanning boiler, heating, plumbing, drains and electrics, but check the claim limits, excess and renewal pricing against cheaper local or whole-of-market alternatives first.
For how to weigh insurance vs a service plan, excess levels and what to check before buying, see our boiler cover guides. Oil, LPG or electric boiler, or letting property? Compare options in our landlord and provider sections.
Is CORGI HomePlan regulated insurance or just a service plan?
It is an FCA-regulated insurance-based home-emergency product. The plans are arranged and administered by OVO Home Services Ltd (FCA firm reference 824122), so you have access to the Financial Ombudsman Service. The underwriter, OVO Insurance Services Ltd, is Guernsey-regulated, so do not assume FSCS protection — confirm the position in the policy documents.
Does CORGI HomePlan cover oil or LPG boilers?
No. Cover is for domestic central-heating boilers supplied by mains gas. Oil, LPG, electric and solid-fuel boilers, back boilers and underfloor heating are normally excluded.
Is an annual boiler service included?
Yes. An annual gas boiler service is included as standard and is carried out by a Gas Safe registered engineer, usually scheduled in the spring-to-autumn period.
Is there an excess?
You can choose your excess level — typically £0, £60 or £95 per callout, with a lower monthly price for a higher excess. The Complete plan can also carry a charge on external drains and outside taps/toilets. Check your chosen plan.
Does it pay for a new boiler?
There is a boiler-replacement contribution for qualifying younger boilers — for example up to £2,500 if your boiler is under 7 years old at the start, or a smaller contribution for boilers 7-10 years old, subject to age limits at renewal and an overall cap. The conditions are strict, so read the terms carefully.
Compare CORGI HomePlan against the panel
See how CORGI HomePlan's price and cover stack up against other providers on our panel, then buy direct on the provider's own site. Information, not advice — a selected panel, not the whole market.
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