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Scottish Power Boiler Cover: Pros & Cons + Deals

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Scottish Power Boiler Cover is an essential service that provides homeowners with peace of mind and protection from the high costs associated with boiler breakdowns. Available to UK homeowners over the age of 18, this service ensures that your boiler is running efficiently and safely. Whether you are a Scottish Power energy customer or not, you can benefit from the Boiler Cover service, making it a convenient choice for many homeowners.

One of the major advantages of this coverage is that it helps you avoid the financial and emotional strain associated with boiler issues. Boilers can be expensive to repair or replace, often costing hundreds or even thousands of pounds. With Scottish Power Boiler Cover, you can rest assured knowing that your boiler is protected and that any necessary maintenance will be taken care of by experienced professionals.

Moreover, Scottish Power offers a variety of Boiler Care products to suit your individual needs. From general maintenance and support to specific insurance coverage, they ensure you can choose the best plan for your household. This tailored approach allows for a streamlined and efficient service, aimed at keeping your boiler in optimal working condition while minimising the disruption to your daily life.

What is Scottish Power Boiler Cover?

Scottish Power Boiler Cover is a service provided by Scottish Power, a gas and electricity company in the UK. This cover offers customers protection against unexpected boiler breakdowns and the associated repair costs. With a range of plans tailored to suit different needs, Scottish Power Boiler Cover aims to offer peace of mind to its customers, ensuring that their boilers are well-maintained and functioning efficiently.

One of the key features of Scottish Power Boiler Cover is the annual boiler service that helps maintain the boiler and prevent potential issues. This service includes a thorough check of the boiler, boiler controls, and central heating system by a qualified engineer. Additionally, customers can seek assistance through the 24/7 UK-based helpline, which offers support and guidance.

Scottish Power offers different plans for customers, with some covering only the boiler, while others extend coverage to radiators as well. Under these plans, the company provides up to £1,500 coverage for boiler breakdowns and repairs. In cases where a boiler cannot be fixed, customers may be eligible for a replacement boiler worth up to £750, though installation and delivery costs are not included in the plan.

In summary, Scottish Power Boiler Cover is a service provided by the UK-based gas and electricity company, Scottish Power. It offers customers various protection plans to safeguard their boiler systems against unforeseen breakdowns and repairs. The plans include an annual service, 24/7 helpline support, and coverage for breakdowns and repairs, providing customers with peace of mind and a well-maintained boiler system.

Features of Scottish Power Boiler Cover

Repair and Maintenance

Scottish Power offers Boiler Insurance and Boiler Care plans to cater to their customers' boiler repair and maintenance needs. The plans provide coverage for repair expenses, with some packages offering up to £1,500 in breakdown cover and repairs. In case your boiler requires replacement, plans may also include a new boiler worth up to £750 (installation fee not included). This ensures that your home's heating system remains functional and efficient throughout the year.

Emergency Helpline

When faced with boiler-related issues, Scottish Power boiler cover customers have access to dedicated helpline numbers for prompt assistance. Boiler Insurance customers can reach the emergency helpline at 0800 027 7788, while Boiler Care customers can call 0800 001 5214 for support. The customer support team is available to address your concerns and provide guidance on the necessary steps, ensuring peace of mind during unexpected boiler breakdowns.

Annual Service

Select Scottish Power boiler cover plans, such as the Boiler & Service Care and Boiler, Radiator & Service Care options, include an annual boiler service. This preventative maintenance measure helps identify potential issues before they escalate, prolonging the lifespan of your boiler and maintaining optimal performance. The annual service also offers homeowners tips and advice on how to keep their heating system functioning efficiently throughout the year.

Benefits of Using Scottish Power Boiler Cover

Peace of Mind

Scottish Power Boiler Cover provides customers with a sense of security, knowing that their boiler is protected in case of unexpected breakdowns. With a 24/7 helpline available for customers with certain plans, help is just a phone call away if any issues arise. Moreover, their boiler cover products are backed by Domestic & General, the UK's leading specialist warranty provider, assuring customers of reliable and expert service.


Being a Scottish Power Boiler Cover customer offers convenience in multiple ways. Firstly, customers can choose from a variety of plans that cater to their specific needs. Secondly, the claim and support process is simple. For example, Boiler Insurance customers can make a claim by calling 0800 027 7788, while Boiler Care customers can get support by calling 0800 001 5214.

By using Scottish Power Boiler Cover, customers also have access to online maintenance tips, ensuring that they can keep their boiler running efficiently throughout the year.


Scottish Power Boiler Cover offers various plans tailored to suit different budgets, making it a cost-effective option for many households. Customers can choose from rolling contracts for more affordable products while still benefiting from the peace of mind that comes with a comprehensive cover. Additionally, switching to Scottish Power could save money on energy bills, providing a double benefit for customers who bundle their boiler cover with their energy supply.

How to Apply for Scottish Power Boiler Cover

Online Application

Applying for Scottish Power boiler cover online is a straightforward process. To start, visit their Gas and Electricity Company page and follow the steps to get a quote. You will be required to provide some basic information, such as your postcode and your preferred level of cover. After reviewing the available options and pricing, select the package that best suits your needs and proceed with the online application process.

Once submitted, you will receive a confirmation email with the details of your policy. It's important to review this information for accuracy and keep it in a safe place for future reference.

Customer Service Application

If you prefer to apply for Scottish Power boiler cover over the phone, you can reach their customer service team at 0800 001 5214 (lines open Monday to Friday 8am - 8pm, Saturday 8am - 5pm). You do not need to be a ScottishPower energy customer or have one of their boilers to apply for one of their Boiler Care products.

When you call, a customer service representative will guide you through the application process, asking for the necessary information to help you choose the best cover. They will also provide maintenance hints and tips to keep your boiler in good working order.

After completing the application, your policy details will be sent to you either by email or post. Review the information carefully and make sure to keep it for future reference.

Claiming on Your Scottish Power Boiler Cover

Claiming Process

When you require assistance or support for your boiler covered by Scottish Power, their process starts with the 24/7 UK-based helpline. A representative will assist you with your query and provide necessary guidance.

In the event of a boiler breakdown, the Scottish Power boiler maintenance and support plan offers a repair limit of £1,500 each year. In case your boiler cannot be fixed, you'll receive a replacement boiler worth up to £750.

Step-by-Step Guide

  1. Contact Scottish Power: The first step is to call the 24/7 UK-based helpline and explain the issue with your boiler.
  2. Schedule an appointment: If a repair or maintenance is needed, the helpline representative will organise an appointment with a qualified engineer to visit your property.
  3. Inspection and diagnosis: The engineer will diagnose the problem and assess whether a repair or replacement is necessary.
  4. Repair: If the boiler can be fixed, they will carry out the necessary repairs within the £1,500 annual repair limit, abiding by the plan's terms and conditions.
  5. Boiler replacement: If the boiler cannot be fixed and a new boiler is required, Scottish Power will provide a replacement boiler worth up to £750, or a contribution towards the cost of a new boiler, as per their terms and conditions.
  6. Status updates: Scottish Power will keep you informed throughout the process, ensuring your boiler is back up and running as soon as possible.

By following these steps, you can claim on your Scottish Power Boiler Cover efficiently and receive the support you need for your boiler issues.

Reviews of Scottish Power Boiler Cover

Scottish Power Boiler Cover has received mixed reviews from customers. While some customers appreciate the service, others have expressed dissatisfaction. However, it is essential to get a comprehensive picture before making a decision.

According to Trustpilot, Scottish Boiler Care has a low rating of 1.6, but there are customers who have been with the company for many years and have no complaints. This highlights the varying experiences people have had with the service.

On Smart Money People, Scottish Power Boiler Cover holds a rating of 2.31 based on 13 reviews, indicating that customers have had a wide range of experiences with the service. It also shows a recent 100% increase in 5-star reviews and a 100% decrease in 1-star reviews, suggesting potential improvements in customer satisfaction.

When it comes to the features of the Scottish Power Boiler Cover plans, as per MoneySuperMarket, some of the advantages include a broad range of deals and rolling contracts for cheaper products. However, there are also some drawbacks, such as pricier deals not including home emergency cover and the lack of a 24/7 helpline for cheaper plans.

Customers on the MoneySavingExpert Forum have also shared their experiences, with some advising to avoid the service and opt for a local plumber instead. However, these opinions might not be representative of the overall customer experience.

In conclusion, it is crucial to carefully consider the mixed reviews and weigh the pros and cons of Scottish Power Boiler Cover before deciding if it is the right choice for one's needs.


Scottish Power Boiler Cover offers a range of plans to ensure that your boiler is protected and maintained in case of breakdowns or issues. As one of the UK's big energy suppliers, Scottish Power provides various packages to cater to the needs of different customers. With their boiler cover, you can be confident that your boiler will be serviced and repaired by professionals, should anything go wrong.

One of the key benefits of choosing Scottish Power for your boiler cover is the availability of their plans, which range from basic everyday deals to more comprehensive offerings. These plans can cover your boiler and its controls, including programmers, room thermostats, and cylinder thermostats1. In case of significant issues with your boiler, there is a repair limit of £1,500 each year and if required, you can receive a replacement boiler worth up to £750 or a contribution towards the cost of a new one2.

However, it's crucial to be mindful of customer experiences and reviews when considering Scottish Power Boiler Cover. Some forum users have reported negative experiences and advised avoiding it, citing issues with response time and service quality3. Additionally, The Guardian has reported on instances where Scottish Power insurance was criticized for condemning boilers which were later repaired by others4.

Taking all these factors into account, it is essential to weigh the pros and cons of Scottish Power Boiler Cover while carefully considering your specific requirements. Assessing the plans on offer and checking customer reviews can help you make an informed decision if their boiler cover is the right choice for you.


  1. Scottish Power Boiler Cover: Insurance, Care & Reviews - Selectra
  2. Boiler Insurance Explained - ScottishPower
  3. Scottish Power - Boiler Care/Cover - AVOID!!! - MoneySavingExpert Forum
  4. Why is Scottish Power's boiler insurance a write-off?
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Mark McShane
Head of Content
Mark McShane is not just an expert in solar and heating sectors but a passionate mentor and a go-to guy for everything related to solar and heating technologies. He's the proud owner of Skills Training Group, where he has been sharing his extensive knowledge and shaping professionals to meet the industry's ever-growing demands. Mark has spent years in the field, embracing the latest trends and mastering the cutting-edge technologies in solar and heating. He’s not just about textbooks and theories; he understands the practical aspects, the challenges, and the innovations that are shaping the solar industry. His passion for gas boilers and solar energy is contagious, and he has helped countless individuals, be it fresh faces eager to learn the ropes or seasoned professionals wanting to up their game, to thrive in the dynamic world of solar energy. His approach is friendly, insightful, and incredibly enriching, making him the perfect guide for anyone looking to enhance their skills and make a mark in the solar industry. Whether you’re just starting out in the world of boilers and solar energy or have been around and seen it evolve, reaching out to Mark can open new doors of knowledge and skills for you, enabling you to be a part of the green energy revolution.
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