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AXA Boiler Cover Review: Pros, Cons & Deals

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A boiler is an essential component in any household, keeping homes warm and providing hot water when needed. However, encountering boiler problems can be both inconvenient and potentially costly. To ensure peace of mind and protection against unexpected expenses, homeowners can consider boiler cover, which is designed to help cover the cost of repair and maintenance. An option worth exploring for homeowners is the AXA boiler cover.

AXA is a well-known insurance provider, offering various policies, including home insurance. As a homeowner, it is possible to add boiler or home emergency cover to the existing home insurance policy. This add-on provides assistance for sudden or urgent issues that may affect the boiler. With AXA's reliable service, homeowners can rest assured that expert help will be available to address boiler issues efficiently and effectively.

Boiler cover from AXA ensures that homeowners can have their boilers promptly repaired or serviced whenever issues arise, avoiding potential hazards and keeping their homes comfortable and safe. With this type of cover in place, the stress and financial burden of boiler problems can be significantly reduced, making it a worthwhile investment for many homeowners.

Understanding Axa Boiler Cover

Fundamentals of Axa Boiler Cover

AxA Boiler Cover is a type of insurance policy designed to protect homeowners from unexpected boiler issues and related costs. By offering assistance for boiler problems, Axa helps homeowners ensure their heating systems remain functional and efficient. This insurance typically covers the cost of calling out a gas-safety registered engineer, as well as the cost of repairs.

A key feature of Axa Boiler Cover is the 24/7 home assistance service. In case of emergencies like blocked drains, burst pipes, or broken boilers, homeowners can quickly receive help from authorised contractors to resolve the issue as swiftly as possible.

Terms and Conditions

It's essential to understand the terms and conditions associated with AxA Boiler Cover. Each policy may differ and cover different aspects of boiler maintenance and repairs. While considering AxA Boiler Cover, homeowners should take note of the following:

  • The extent of coverage: While some policies may only cover repairs and maintenance, others may also include the cost of boiler replacement if necessary.
  • Exclusions: Some policies may not cover specific parts or brands of boilers, so homeowners should ensure their specific boiler is covered by the policy.
  • Claim limits: There may be a limit to the amount claimed per year, which should be taken into account when selecting a policy.

By familiarising themselves with the terms and conditions of AxA Boiler Cover, homeowners can make an informed decision and select the appropriate policy for their needs. Keeping the boiler well-maintained is crucial for a comfortable and efficient home, and AxA Boiler Cover offers the peace of mind that homeowners need.

Features of AXA Boiler Cover

Range of Coverage

AXA Boiler Cover offers comprehensive protection for your central heating system, ensuring that your boiler remains in good working condition. The insurance includes coverage for various boiler types such as conventional, gas, oil and LPG-fuelled boilers. This comprehensive coverage ensures that no matter what type of boiler you have in your home, you are well protected from any unforeseen issues.

Repair and Replacement Service

In the event that your boiler breaks down or encounters a problem, AXA Boiler Cover provides a reliable repair and replacement service. AXA's team of qualified engineers are available to quickly diagnose and repair any issues that may arise with your boiler, minimizing downtime and ensuring your home continues to stay warm and comfortable. In cases where a repair is not possible, the policy also covers the cost of replacing your boiler with a new, more energy-efficient model.

Additional Services

Beyond the standard repair and replacement options, AXA Boiler Cover also offers additional services to help maintain the efficiency of your heating system. Homeowners can take advantage of energy-efficient heating tips provided by AXA to further reduce the cost of their energy bills. Additionally, the home emergency cover is another optional extra to consider, as it can help cover the cost of repairs when you experience a home emergency.

Cost Assessment

Pricing Structure

AXA offers a range of boiler cover options to suit different needs and budgets. Their home assistance service provides protection against emergencies such as blocked drains, burst pipes, and broken boilers. While specific pricing details are not available on the AXA website, it is important for potential customers to get a quote to understand the cost associated with their specific requirements.

Boiler cover usually offers various levels of protection, ranging from boiler-only cover to more comprehensive plans that include additional services, such as an annual boiler service or repairs on central heating systems. These additional services typically come at a higher cost.

Comparison with Market Standards

When choosing boiler cover, it is important to compare prices and levels of cover with other providers in the market to ensure you are getting value for money. Boiler-only cover is usually the cheapest level of cover, with prices starting from under £2 per month at some providers.

It is also worth comparing AXA's home assistance offerings with other providers, such as British Gas, who offer a Boiler and Controls Breakdown Cover plan starting from £3.50 per month. However, it is essential to note that this plan does not include an annual service.

In conclusion, a thorough cost assessment should be conducted by homeowners when considering AXA's boiler cover service, comparing different levels of cover, inclusions, and market standards to ensure they make an informed decision.

Our Recommended Best Buy

We've extensively reviewed over 30 boiler cover providers and our recommended best buy is YourRepair. Rated 4.3/5 stars on TrustPilot, they are our top pick, offering the best combined value and customer service.

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How to Apply for Axa Boiler Cover

Axa Boiler Cover is a valuable addition to your home insurance policy, providing added protection for your boiler and central heating system. To apply, you can choose between two methods: online application or branch application.

Online Application

Applying for Axa Boiler cover online is simple and convenient. Follow these steps to complete your application:

  1. Visit the Axa Home Insurance webpage.
  2. Click on "Get a quote" or "Retrieve a quote" if you already have an existing quotation.
  3. Fill in the required details about your property, such as your postcode, property type, and the number of bedrooms.
  4. Choose the level of cover you desire: either Contents, Buildings, or both.
  5. In the "Optional Extras" section, select "Home Assistance" to include boiler cover in your policy.
  6. Proceed with finalising your quote and complete the payment process.

Please make sure to carefully review all the details you provided during the application, as incorrect information may affect your coverage.

Branch Application

For those who prefer a face-to-face consultation, applying for Axa Boiler Cover through a local branch is also possible. Here's how:

  1. Locate your nearest Axa branch using the branch locator.
  2. Book an appointment with an insurance adviser.
  3. Prepare all necessary documents, such as a proof of identity, proof of address, and details about your property and boiler.
  4. During the appointment, the adviser will guide you through the application process and help you select the appropriate level of cover, including the optional boiler cover.
  5. Complete the paperwork and make payment for your policy.

Remember to bring all required documentation to your appointment and consult with the adviser about any questions or concerns regarding your boiler cover application.

Customer Support

AXA provides reliable and efficient customer support for their boiler cover clients. Their helpful team is available to take your call during their business hours, ensuring that any inquiries or concerns are promptly addressed. If you encounter any issues while making changes to your policy or require assistance, you can reach out to their team at 0330 024 1235. They are available from Monday to Friday, 8 am to 8 pm, and on Saturdays from 9 am to 5 pm. However, the phone line is closed on Sundays and may have varying hours during bank holidays. Please be mindful that Mondays might see higher call volumes, leading to longer wait times.

AXA's comprehensive home emergency cover ensures that your home is protected in case of sudden or urgent issues, such as boiler breakdowns or heating failures. In case of an emergency, you can rely on their 24/7 domestic helpline to arrange for an authorised contractor to attend to the problem as swiftly as possible. With this level of support, you can have peace of mind knowing that your boiler is covered and help is just a call away.

In addition to their phone support, AXA's website offers valuable tips and guides on how to identify and address common boiler problems. By using these resources, you can familiarise yourself with potential issues and know when it's time to seek professional assistance.

In summary, AXA's customer support for their boiler cover service is designed to provide prompt and effective assistance when you need it. With their knowledgeable support team, 24/7 helpline, and online resources, you can be confident that your boiler and home are well-protected.

Review of Axa Boiler Cover

Axa is a well-known insurance provider offering various insurance products, including boiler cover. Their boiler cover aims to protect homeowners against unexpected boiler breakdowns and the costs associated with repairs and maintenance.

One of the features that sets Axa apart from other boiler cover providers is the range of cover options available. Their policies can include various levels of protection, such as basic cover, which covers boiler breakdowns and annual services, and more comprehensive policies that include additional benefits such as coverage for your central heating system, plumbing and drainage, and home electrics. This flexibility allows homeowners to tailor the coverage to their specific needs and budget.

In terms of customer satisfaction, Axa has received mixed reviews. Some policyholders appreciate the value for money and helpful customer service, while others have reported difficulties with the claims process. It's worth comparing Axa with other boiler cover providers to ascertain whether they offer the best policy for your requirements.

Pricing is another aspect to consider when evaluating Axa boiler cover. The cost of their policies can vary depending on the level of coverage chosen and other factors like the age and type of your boiler. Generally, their policies are competitively priced compared to other boiler cover providers. However, it's important to shop around and compare quotes to ensure a fair comparison and make an informed decision.

All in all, Axa boiler cover can be a viable option for homeowners looking to protect their boilers and heating systems. The company offers a range of coverage options, competitive pricing, and a notable reputation in the insurance industry. As with any insurance product, it is advisable to thoroughly research your options and compare boiler cover policies before making a final decision.


AXA boiler cover offers peace of mind in case of unexpected boiler issues, protecting homeowners from costly repairs and providing prompt assistance to fix any problems. By choosing a boiler cover plan, one can ensure that their heating system, including the boiler, radiators, thermostats, and pipes, is protected against unexpected breakdowns and damages.

One of the key benefits of AXA boiler cover is the access to a 24/7 domestic helpline, which enables quick response and efficient arrangements for authorised contractors to address any issues, such as blocked drains, burst pipes, or broken boilers. This service is particularly important during colder months when heating systems are in constant use and the risk of malfunction is higher.

In conclusion, AXA boiler cover can provide valuable support in times of need, ensuring a warm and comfortable home environment. Nevertheless, it is crucial for homeowners to examine the costs carefully and decide if this type of coverage is truly the best option for them.

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Mark McShane
Head of Content
Mark McShane is not just an expert in solar and heating sectors but a passionate mentor and a go-to guy for everything related to solar and heating technologies. He's the proud owner of Skills Training Group, where he has been sharing his extensive knowledge and shaping professionals to meet the industry's ever-growing demands. Mark has spent years in the field, embracing the latest trends and mastering the cutting-edge technologies in solar and heating. He’s not just about textbooks and theories; he understands the practical aspects, the challenges, and the innovations that are shaping the solar industry. His passion for gas boilers and solar energy is contagious, and he has helped countless individuals, be it fresh faces eager to learn the ropes or seasoned professionals wanting to up their game, to thrive in the dynamic world of solar energy. His approach is friendly, insightful, and incredibly enriching, making him the perfect guide for anyone looking to enhance their skills and make a mark in the solar industry. Whether you’re just starting out in the world of boilers and solar energy or have been around and seen it evolve, reaching out to Mark can open new doors of knowledge and skills for you, enabling you to be a part of the green energy revolution.
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