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O'Neil Boiler Cover: Comprehensive Protection for Your Heating System

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O'Neil Boiler Cover offers protection and peace of mind for homeowners who seek a comprehensive insurance plan for their boiler and central heating system. With a variety of cover plans, O'Neil ensures that customers have a tailored solution to fit their needs, providing assistance in case of unexpected breakdowns or faults in their boiler and heating system.

Customers choosing O'Neil's boiler cover can benefit from the exceptional service and support provided, including a free annual boiler service that assists in the maintenance of their boiler and ensures optimal performance. Moreover, the skilled local engineers at O'Neil are available 24/7 to handle any urgent repair requirements and to keep customers' homes warm and comfortable.

Selecting a suitable boiler cover plan with O'Neil is not only a practical decision, but it can also be a cost-effective one. The company's local presence allows for competitive pricing, such as a fixed price boiler service that offers significant savings compared to larger national providers. This highlights O'Neil's commitment to providing high-quality services at affordable rates.

Overview of O'Neil Boiler Cover

O'Neil provides boiler insurance and central heating cover through their O'Neil Care plans. These plans aim to give homeowners peace of mind by offering protection against unexpected boiler breakdowns and costly repairs. The cover includes regular servicing, maintenance, and responsive support through their 24/7 helplines.

The company offers a range of care plans to suit different needs and budgets. These plans are designed to cater to varying levels of protection for homeowners, landlords, and even caravan owners. Some options include boiler care, electrical care, or a combination of both in a comprehensive package. This flexibility allows customers to choose a plan that best fits their requirements and preferences.

One of the key features of O'Neil boiler cover is their focus on customer support. With dedicated 24/7 helplines, customers can expect prompt assistance in case of any boiler-related issues. O'Neil aims to provide efficient and reliable service by dispatching their Gas Safe registered engineers to address any problems and conduct necessary repairs.

When considering boiler cover, it is essential to weigh the potential costs and benefits. Research shows that without boiler cover in place, households across Ayrshire would be spending a significant amount on boiler repairs each year. In comparison, subscribing to a service like O'Neil Care Gold plan (£15.50 per month with no call-out fee) can result in substantial savings.

In summary, O'Neil boiler cover provides comprehensive protection for homeowners and landlords seeking to ensure their boiler and central heating system stays in optimum condition.

Key Features of O'Neil Boiler Cover

O'Neil Boiler Cover offers a range of care plans to suit the needs of homeowners. One of the primary features of their boiler cover is the unlimited call outs they offer. This means that customers can have peace of mind, knowing that if an unexpected issue arises with their boiler, they can rely on O'Neil's team of Gas Safe Engineers to address the problem.

In addition to unlimited call outs, O'Neil Boiler Cover provides a 24/7 customer helpline. This allows customers to get in touch with the company at any time of the day or night, ensuring that they have access to friendly and knowledgeable assistance whenever they need it.

The boiler cover plans also include an annual boiler service. Regular servicing can extend the lifespan of a boiler and help identify potential issues before they become more significant problems. O'Neil's Gas Safe Engineers will carry out these annual checks to ensure that customers' boilers are running efficiently and safely.

While O'Neil Boiler Cover focuses primarily on boiler and controls protection, their care plans also cover the full central heating system and pipework. This comprehensive coverage ensures that potential issues with radiators, thermostats, and pipework are also taken care of, providing complete peace of mind to customers.

Another notable feature of O'Neil Boiler Cover is their guarantee of priority access for customers who have a monthly or annual boiler cover contract. These customers receive priority services over those seeking a one-off boiler repair, ensuring that assistance is provided as quickly as possible in the event of an issue arising.

In summary, O'Neil Boiler Cover offers a range of features to provide comprehensive protection and assistance to customers. With unlimited call outs, 24/7 customer support, annual boiler servicing, and coverage of the entire central heating system, customers can feel confident in their choice of O'Neil as their boiler cover provider.

Benefits of Using O'Neil Boiler Cover

O'Neil Boiler Cover offers peace of mind and financial protection for homeowners and landlords. By investing in a comprehensive boiler care plan from O'Neil, you can ensure that your boiler is maintained and repaired promptly by skilled engineers. Several benefits come with using O'Neil Boiler Cover.

Our Recommended Best Buy

We've extensively reviewed over 30 boiler cover providers and our recommended best buy is YourRepair. Rated 4.3/5 stars on TrustPilot, they are our top pick, offering the best combined value and customer service.

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Round-the-clock support: O'Neil Boiler Cover provides 24/7 helpline access to their team of dedicated professionals. Customers can quickly contact the company in case of an emergency or heating concern, ensuring timely solutions to their issues.

Cost-effective: Without boiler cover, households could spend a significant amount on unexpected boiler repairs. O'Neil Care Gold, for example, offers an affordable monthly fee with no call-out charge, potentially saving customers significant expenses on boiler maintenance and repair1.

Wide range of services: In addition to boiler cover, O'Neil offers various care plans for electrical systems, landlord care, and caravan cover. This comprehensive approach to home maintenance allows customers to choose tailored services that best suit their needs.

Professionalism and expertise: O'Neil's team of engineers are highly skilled and experienced in dealing with various boiler issues, ensuring that maintenance and repairs are handled efficiently and safely. Their expertise can help extend the lifespan of your boiler and improve its performance.

Cost and Pricing Structure

O'Neil Care offers an affordable boiler cover plan known as Gold Care. This plan provides comprehensive boiler and heating system protection for just £16.25 per month. Subscribing to this plan ensures that homeowners never lose heating or hot water in their property.

Gold Care offers coverage for boiler, control, and central heating breakdowns. In addition, it includes an annual boiler service valued at over £70. By investing in this cost-effective plan, customers can safeguard their homes from unexpected expenses and enjoy peace of mind.

Comparatively speaking, Gold Care is a reasonably priced option, as other boiler cover plans on the market can range from £3.50 to £18.75 per month. It is worth noting that prices may vary depending on the level of cover and additional services included in the plan.

To summarise, O'Neil Care's Gold Care boiler cover presents a budget-friendly solution for homeowners seeking comprehensive protection for their heating systems. With a straightforward pricing structure at £16.25 per month, customers can take advantage of extensive coverage and valuable services without breaking the bank.

Parts and Labour Coverage

O'Neil boiler cover provides comprehensive protection for your boiler, ensuring it stays in good working condition. This coverage includes both the cost of parts and labour required for repairs or maintenance. Customers can have peace of mind knowing that when a boiler issue arises, O'Neil's experienced engineers are ready to address the problem and get the heating system back up and running.

One of the main benefits of O'Neil boiler cover is that it eliminates the need for homeowners to worry about unexpected expenses related to boiler breakdowns. The coverage includes the cost of repairs, ensuring that customers never have to face the financial burden of costly boiler issues.

Moreover, O'Neil boiler cover also covers the engineer's labour costs. This means that when a boiler requires servicing or repairs, the company's skilled technicians will attend to it without the customer having to pay any additional fees. This can lead to significant savings in the long run, as labour charges can quickly add up for boiler maintenance and servicing.

Further adding to the advantages of an O'Neil boiler cover is the potential for customers to enjoy annual servicing of their boiler. Regular servicing ensures that the boiler remains energy efficient, safe, and reliable. It also helps in extending the lifespan of both the boiler and the overall central heating system.

In conclusion, O'Neil boiler cover offers a valuable solution for homeowners seeking to safeguard their investment in a boiler and central heating system. By including both parts and labour coverage, the policy provides comprehensive protection that translates into considerable savings and peace of mind for customers.

Customer Support

O'Neil Care provides exceptional customer support to its clients. The company has a dedicated helpline available 24/7, ensuring that customers can reach them whenever they face any issues related to their boiler protection cover. Clients can call the helpline numbers 01292 619799 or 01355 203 333 to get prompt assistance.

In addition to the helpline service, O'Neil Care offers various boiler care plans to fit customers' needs. Customers can choose from different pricing and coverage options, which include unlimited call-outs and annual boiler services conducted by Gas Safe engineers. The care plans cover boilers, controls, and central heating systems, helping clients maintain their heating and hot water systems efficiently and cost-effectively.

Furthermore, O'Neil Care's contact page allows customers to submit inquiries by filling out an online form. This provides an alternative way for clients to reach out to the company with any questions or concerns about their boiler cover service.

It is evident that O'Neil Care values its customers, and their customer support services reflect their commitment to providing reliable and accessible assistance.

Purchase and Setup Process

Purchasing a boiler cover plan with O'Neil is a straightforward process. Customers can choose from various plans, such as the Gold Care Boiler and Heating System Cover for £16.25 per month, which protects against boiler, controls, and central heating breakdowns. The package also includes a boiler service worth over £70.

When selecting a plan, customers can apply online and choose the suitable care plan based on their requirements. The plans offer different benefits such as unlimited call-outs, 24/7 customer helpline, and Gas Safe Engineers. The costs and excess fees vary depending on the plan.

After purchasing the desired plan, a team of experienced engineers will carry out the installation process. O'Neil Boiler Company prides itself on using local directly employed labour for installations while offering warranties between 2 and 10 years. The boiler installation packages include the boiler, flue, filter, chemicals, Carbon Monoxide alarm, and fittings, with no deposit needed. Additionally, O'Neil Gas installs start at just £1,600, which is considerably lower than the average installation cost stated by the Energy Savings Trust.

The setup process also involves a chemical flush and the installation of new controls, ensuring the efficient operation of the newly installed boiler system. Furthermore, customers can upgrade their system to include Smart Heating technology for added convenience.

Once the new boiler is set up, O'Neil Boiler Company provides a free annual service for the first year, worth £78, ensuring that the boiler is functioning optimally and efficiently. The O'Neil team is at your service for any maintenance or repair needs throughout the coverage period, as stated in their respective boiler cover plan.

Claims Procedure

At O'Neil Care, the claims procedure is designed to be efficient and straightforward. In the event of a boiler breakdown or any issue covered by the boiler insurance, customers are advised to follow these steps to get the issue resolved quickly.

  1. Contact the Helpline: Call the 24/7 helpline at 01292 619799 / 01355 203 333 to report the problem. The customer service representative will ask for your policy number and verify your details.
  2. Schedule an Appointment: The customer service team will arrange a convenient time for a Gas Safe engineer to visit your property. With O'Neil Care, customers are offered unlimited call-outs and can expect prompt assistance.
  3. Engineer's Assessment: Upon arrival, the experienced engineer will assess the issue and diagnose the problem. All engineers are Gas Safe registered and have the necessary knowledge to handle a wide range of boiler and central heating problems.
  4. Repair or Replacement: Based on the assessment, the engineer will either carry out the necessary repairs or advise on replacing the faulty component or boiler. The O'Neil Care plans cover various boiler and heating system parts, ensuring comprehensive protection.
  5. Follow-up: Once the repair is complete, the engineer will provide necessary advice on maintaining the boiler system and answer any questions the customer may have.

By following this clear and efficient claims procedure, customers can be confident that their O'Neil Care boiler cover will provide the assistance needed in the event of a problem with their heating system.

Comparison with Competitors

O'Neil Boiler Cover stands out in the competitive market for boiler and home emergency cover. Many homeowners find it crucial to invest in a reliable boiler cover, as boilers are prone to wear and tear over time. O'Neil Boiler Cover provides unparalleled assurance to clients by offering comprehensive coverage and exceptional customer service.

Several leading companies offer boiler cover in the UK. The average cost of a boiler cover package is around £265.80 a year. However, when comparing O'Neil Boiler Cover to other top competitors, customers can identify crucial differences in features, benefits, and pricing.

O'Neil Boiler Cover provides a wide range of services, including annual boiler servicing, parts and labour coverage, unlimited callouts, and access to a network of certified engineers. On the other hand, some competitors may offer restricted callouts or charge additional fees for certain services.

One noteworthy aspect of O'Neil Boiler Cover is its prompt response time in case of boiler breakdowns or emergencies. Competitors might take longer to send out engineers, causing inconveniences and discomfort for customers.

Another crucial factor to consider when choosing boiler cover is customer reviews and satisfaction rates. O'Neil Boiler Cover takes pride in its adherence to customer-centric principles, ensuring that clients receive the best services possible. Other competitors might not focus on customer satisfaction, leading to negative reviews and a lack of trust.

Lastly, it is essential to evaluate the coverage's cost-effectiveness. Many homeowners find O'Neil Boiler Cover's pricing to be reasonable and competitive compared to others in the market. The potential savings and benefits associated with O'Neil Boiler Cover often outweigh the monthly payment's cost to homeowners who prioritise peace of mind and boiler system longevity.

In conclusion, when seeking boiler cover, it is essential to conduct thorough research and consider an array of factors that impact the quality and value of the services provided. O'Neil Boiler Cover sets itself apart in several key areas, making it an option worth considering for homeowners in the UK.

Customer Reviews and Testimonials

O'Neil Gas & Plumbing offers boiler insurance and heating cover services to protect homeowners' heating systems. However, it is important to consider the experiences of their past customers when evaluating any service provider.

According to a review on Trustpilot, the overall rating for O'Neil Gas & Plumbing is quite poor, with a score of 2.1 out of 5. The rating is based on 9 total reviews, with all of them giving the service provider a 1-star rating. One customer, David Spelman, highlighted an issue with regards to safety during a maintenance contract. This is an important factor to consider when trusting a company to provide boiler cover and maintenance services.

It's necessary to keep in mind that online reviews may not always represent the full picture of a company's performance. Sometimes, customers are more likely to leave negative feedback than positive, so it is wise to seek out additional information and testimonials about O'Neil Gas & Plumbing before making a final decision.

In addition to customer reviews, it can be beneficial to consult resources that offer advice on choosing the right boiler cover. For instance, the Which? guide suggests considering the cost of boiler cover packages against the expense of annual boiler servicing and ad-hoc repairs. The Guardian's article on boiler cover plans also provides valuable insight on whether boiler cover is worth the investment or not.

When evaluating O'Neil Gas & Plumbing's service, it's essential to weigh the pros and cons, taking into account customer reviews and expert advice. By doing so, potential customers can make an informed decision about whether the company's boiler cover and heating services align with their needs and expectations.

Common Questions and Answers

O'Neil Care offers a variety of boiler insurance and central heating cover plans to suit different needs and budgets. This section aims to address some common questions and concerns potential customers may have about these coverage options.

What is included in the O'Neil Care plans?

All O'Neil Care plans cover essential parts of your heating and electrical systems. They include coverage for your boiler, controls, and central heating system, as well as gas fire coverage for GoldCare Plus. The company offers different plans with varying levels of coverage and excess fees, so choosing the perfect plan for your needs depends on your preferences.

How much do O'Neil Care plans cost?

O'Neil Care has a range of plans with different price points. The plans start from as low as £8.25 per month, with an excess fee of £80, and go up to £18.75 per month with a £0 excess fee.

What payment methods are available for O'Neil Care plans?

Most boiler cover plans, such as those offered by O'Neil Care, allow you to pay for your plan monthly, typically via direct debit. There may also be options to pay for your policy in one lump sum when signing up for coverage.

Do the plans include unlimited callouts?

Yes, all O'Neil Care plans offer unlimited callouts, ensuring that you have access to their services whenever you need them.

Are O'Neil Care engineers Gas Safe registered?

O'Neil Care employs Gas Safe registered engineers to handle your boiler and central heating system issues, ensuring that their services meet the required safety standards and provide the best results for customers.


O'Neil Care offers a variety of boiler cover options, ensuring that homeowners have peace of mind in case of any issues that may arise with their boilers or heating systems. One such option is their Gold Care Boiler Cover, which provides comprehensive protection for £16.25 per month, including a boiler service worth over £70.

By subscribing to a boiler cover plan, customers receive priority access to O'Neil Care's services with the assurance that their needs will be attended to promptly. This is because customers with a monthly or annual fee for boiler cover are given precedence over those looking for a one-off boiler repair, as found on O'Neil Gas and Plumbing Services.

It’s important to remember the potential consequences of boiler and heating system breakdowns. According to a 2017 Which? report, around 1 in 5 UK homes experienced such a problem each year, with the majority of issues occurring in Autumn and Winter. By investing in a reliable boiler cover, homeowners can avoid the stress and financial burden of dealing with these unexpected breakdowns.

In conclusion, O'Neil Care offers dependable boiler cover options for homeowners in the UK, allowing them to safeguard their heating systems and maintain a comfortable home environment throughout the year. With the added benefits of priority access to services and various plans to choose from, customers can have confidence in the support they receive should they encounter any issues with their heating systems.

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Mark McShane
Head of Content
Mark McShane is not just an expert in solar and heating sectors but a passionate mentor and a go-to guy for everything related to solar and heating technologies. He's the proud owner of Skills Training Group, where he has been sharing his extensive knowledge and shaping professionals to meet the industry's ever-growing demands. Mark has spent years in the field, embracing the latest trends and mastering the cutting-edge technologies in solar and heating. He’s not just about textbooks and theories; he understands the practical aspects, the challenges, and the innovations that are shaping the solar industry. His passion for gas boilers and solar energy is contagious, and he has helped countless individuals, be it fresh faces eager to learn the ropes or seasoned professionals wanting to up their game, to thrive in the dynamic world of solar energy. His approach is friendly, insightful, and incredibly enriching, making him the perfect guide for anyone looking to enhance their skills and make a mark in the solar industry. Whether you’re just starting out in the world of boilers and solar energy or have been around and seen it evolve, reaching out to Mark can open new doors of knowledge and skills for you, enabling you to be a part of the green energy revolution.
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