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Home > > Certi Boiler Cover Review: Pros & Cons

Certi Boiler Cover Review: Pros & Cons

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Certi boiler cover offers homeowners peace of mind by providing protection against unexpected boiler breakdowns. With a range of plans to suit various needs and budgets, Certi ensures that their customers can choose the most appropriate level of cover for their home. Starting from as low as £4.50 per month, this boiler cover ensures that homeowners have access to certified engineers for prompt assistance when required.

Gas boiler breakdowns can be disruptive and expensive to fix, making boiler cover an essential investment for many households. Certi's boiler cover plans include an annual boiler service and inspection, designed to keep heating systems running smoothly and efficiently. This valuable service helps to minimise the risk of future issues and ensures that the boiler remains in good working order.

In addition to the boiler cover, Certi also offers home electrical cover for protection against electrical faults. Their robust network of certified engineers is on call to provide emergency assistance and even cover accidental damage to a homeowner's electrical system. With a variety of comprehensive plans and round-the-clock service, Certi remains a reliable choice for boiler and home emergency coverage in the UK.

Understanding Certi Boiler Cover

Certi offers a variety of boiler cover plans to ensure homeowners have peace of mind in case of a boiler breakdown or any other related issue. Their boiler cover starts at just £3.72 per month, providing an affordable and reliable option for those looking to protect their home heating systems.

Their popular plan, Certi Home Plan 100, offers boiler and gas pipe cover for 44p per day. This plan includes repairs up to the value of £2,000 by skilled Gas Safe registered engineers. The aim is to minimize disruptions and ensure a timely resolution for any boiler or gas pipe problem.

In addition to boiler cover, Certi provides more comprehensive home emergency plans. These can include protection for heating, plumbing, drains, electrics, and more. With various options available, homeowners can tailor their home cover to fit their specific needs and requirements.

It is worth noting that all boiler cover and service agreements may have some exclusions. For instance, certain parts of the boiler system might not be covered, or there may be restrictions based on the boiler's age or make. Always carefully read the terms and conditions to understand precisely what is included and what is not in any boiler cover plan.

With a boiler cover plan from Certi, homeowners can rest assured that they have a reliable and affordable solution to deal with unexpected boiler issues. The plans provide peace of mind and help to prevent major inconveniences during the cold winter months.

Benefits of Certi Boiler Cover

Certi boiler cover provides customers with a range of benefits, making it an attractive option for homeowners looking to protect their gas boilers from unexpected breakdowns. One primary advantage is the affordability of their plans, starting at just £3.72 per month, making it an accessible choice for many households.

Furthermore, when you sign up for Certi boiler cover, you can rest assured that you've access to a network of over 2000 Gas Safe™ engineers, who are on hand 24 hours a day. This means that, should your boiler break down, you'll receive prompt and professional assistance. Additionally, the Certi Home Plan 100 includes a free annual boiler service, ensuring your boiler remains in optimal working condition.

Another significant benefit of choosing Certi boiler cover is peace of mind. When your boiler is protected, you can feel more confident about avoiding heating disruptions during the winter months, when you rely on your boiler the most. This cover can also prove valuable when it comes to saving on repair costs, as most repairs are typically included as part of the coverage.

Lastly, the availability of different levels of cover allows homeowners to choose a plan that best suits their specific needs and budget. From basic boiler-only cover to more comprehensive plans that include heating, plumbing, electrics, and more, Certi offers a variety of options to accommodate various requirements.

In summary, Certi boiler cover provides an affordable solution for homeowners seeking protection against unexpected boiler breakdowns. With a wide range of plans, prompt professional assistance, and the assurance of ongoing annual maintenance, Certi boiler cover can offer valuable peace of mind to homeowners.

Features of Certi Boiler Cover

24/7 Emergency Helpline

Certi provides a 24/7 emergency helpline for their boiler cover customers, ensuring that assistance is always available when needed. This support is provided by a team of experienced and knowledgeable professionals who are ready to help with any boiler issues that may arise.

Parts and Labour Coverage

The Certi boiler cover includes comprehensive parts and labour coverage for any necessary repairs to the gas boiler. This ensures that customers won't have to worry about unexpected repair costs and can have peace of mind knowing that their boiler is protected.

Our Recommended Best Buy

We've extensively reviewed over 30 boiler cover providers and our recommended best buy is YourRepair. Rated 4.3/5 stars on TrustPilot, they are our top pick, offering the best combined value and customer service.

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Annual Boiler Service

As part of the boiler cover plan, Certi offers a free annual boiler service to help maintain the efficiency and safety of the boiler. This inspection is carried out by one of their Gas Safe™ registered engineers and includes checking the boiler for any potential issues. This proactive approach helps to minimise the risk of breakdowns and prolongs the life of the boiler.

Eligibility for Certi Boiler Cover

Certi offers a variety of boiler cover plans to suit the diverse needs of homeowners. With coverage starting at just 13p a day, the company aims to provide affordable and reliable boiler protection for customers.

To be eligible for Certi boiler cover, the boiler in question must be a domestic gas-fired boiler. Additionally, it should be well-maintained, with a history of regular service appointments to ensure its proper functioning. Homeowners are encouraged to review the terms and conditions of their selected plan, as certain restrictions and exclusions may apply.

It is important to note that Certi boiler cover is not limited to just the boiler itself. Plans can also encompass other aspects of the home, such as heating, plumbing, and electrics. For those interested in comprehensive protection, the Certi Home Plan 100 is an excellent choice, offering a wide range of cover solutions at an affordable monthly rate.

Pricing and Packages

Certi boiler cover offers various plans to suit different customer needs and budgets. Below are the details of three popular packages: Economical Plan, Standard Plan, and Premium Plan. The provided information is based on Certi's website.

Economical Plan

The Economical Plan is a budget-friendly boiler cover option starting at just £3.72 per month. It offers protection against unexpected boiler breakdowns. A few key features of this plan include:

  • 24/7 customer support
  • Over 2000 Gas Safe™ engineers on hand
  • Can be managed online

This plan is ideal for those seeking affordable cover whilst still maintaining some peace of mind.

Standard Plan

Certi's Standard Plan, known as the Certi Home Plan 100, offers coverage for more comprehensive needs. Priced at £13.50 per month, this plan not only covers the boiler but also provides an annual boiler service. Some features of the Standard Plan are:

  • Free annual boiler service in the 1st year
  • £0.00 excess on claims
  • Instant cover available by calling 0333 339 0009

This plan is suitable for homeowners looking for more substantial coverage and the added benefit of an annual service.

Premium Plan

For customers wanting the highest level of protection, the Premium Plan, known as Landlord 500, is the most comprehensive package. Although primarily targeted towards landlords, homeowners can also benefit from this plan. The key features include:

  • Gas boiler, heating, plumbing, electrics, and more covered
  • Complete emergency cover package for the property
  • Over 2500 skilled engineers available

This plan caters to those who desire a comprehensive solution for multiple aspects of their property, not just the boiler.

In summary, Certi offers a range of boiler cover packages, each tailored to different budgets and requirements. Remember to visit their website for more details and pricing information.

Certi Boiler Cover Claim Process

Certi Boiler Cover provides reliable protection against unexpected breakdowns for homeowners and landlords across the UK. The claim process with Certi is designed to be straightforward and hassle-free, ensuring quick resolutions for their users.

When a boiler issue arises, customers should first contact Certi's claims team on 0333 339 0120 to report the breakdown. The customer service personnel will obtain detailed information about the issue and determine the best course of action to resolve it.

Arrangements will be made for a qualified engineer to visit the property and assess the problem. Certi boasts a boiler first fix rate of over 75%, which means that in most cases, the issue is resolved during the engineer's initial visit. However, if further assistance is required, a follow-up appointment will be scheduled at the earliest convenience.

While making a claim, customers will be required to pay the excess agreed upon during their policy sign-up. The excess options available are £0.00, £50.00 and £95.00, and the choice of excess will have an impact on the monthly premium. Those opting for a higher excess will enjoy lower monthly payments.

It is worth noting that Certi has a claim acceptance rate of over 98%, which is 20% higher than other major insurance companies. This reinforces the company’s commitment to providing an outstanding level of service and support to its customers during their time of need.

In summary, Certi's boiler cover claim process is designed to be efficient and customer-centric, enabling a swift resolution to any boiler breakdowns or issues that homeowners and landlords may encounter.

Customer Reviews and Ratings

Certi boiler cover has received a mixture of customer reviews on different platforms. On Trustpilot, the company has a 1.9 out of 5 rating based on over 700 customer reviews. However, it's important to note that some customers have highly praised the company and its services.

Positive feedback often highlights the competent engineers, timely responses, and friendly communication. One satisfied customer shared his experience of a Certi engineer who professionally installed a cooker without any issues, giving him a 10 out of 10 rating.

On the other hand, some negative reviews express dissatisfaction with the company's overall efficiency and customer service, as seen in one user's comment that called the company "[absolutely appalling]"(https://uk.trustpilot.com/review/certi.uk).

For boiler cover cost-effectiveness, as reported by Which?, customers may find that the annual cost of boiler cover packages may be higher than the combined cost of an annual service and repairs needed. The average reported amount spent on boiler cover is £265.80 per year.

To summarize, Certi boiler cover has received mixed customer reviews, with both positive and negative experiences. It is essential for potential customers to weigh the pros and cons of various providers by carrying out thorough research before making their decisions.

Comparing Certi Boiler Cover with Competitors

Certi boiler cover offers various levels of boiler and central heating protection to its customers. In comparison with competitors, Certi has different strengths and weaknesses in terms of policy coverage, pricing, and customer satisfaction.

One of the major advantages of Certi boiler cover is the availability of different plans catering to a spectrum of customer needs. This flexibility allows homeowners to select a suitable policy without paying for unnecessary services or features. In contrast, some competing companies offer limited options, causing customers to overpay for features they may not need.

In terms of pricing, Certi boiler cover is competitive within the market. While some rivals offer lower pricing for their most basic plans, it is important to carefully examine the coverage details to ensure adequate protection is acquired. Similarly, more comprehensive plans offered by Certi are often more cost-effective compared to equivalent policies from other providers. However, it's essential to compare cover policies thoroughly to make an informed decision.

Customer satisfaction is essential when assessing the effectiveness of a boiler cover provider. Certi has received a variety of customer reviews, both positive and negative. Some users report prompt service and repair times, while others highlight concerns regarding customer support responsiveness. As with any service, experiences may vary between customers, and it is crucial to read reviews of all providers before making a decision.


Certi offers a range of boiler cover plans to ensure that their customers receive appropriate assistance and support in case their boiler breaks down or experiences any faults. Their Home Plan 100, for example, provides cover for repairs up to the value of £2000, ensuring peace of mind and quick response from Gas Safe registered engineers.

However, it's important to note that some customers have had negative experiences with Certi, resulting in dissatisfaction with the company's services and customer support. As a consumer, it's crucial to thoroughly research and consider the boiler cover provider's reputation before committing to a plan.

When comparing boiler cover provider options, it's also important to examine the specific policies of each company to ensure that they meet individual needs and requirements. Taking the time to read through the details of each plan can help to avoid potential disappointments or misunderstandings that may arise later.

In summary, Certi's boiler cover plans offer a variety of benefits and protections for homeowners in need of boiler maintenance and repair services. However, it's essential to thoroughly research the company and analyse the specifics of each plan to ensure a suitable and satisfactory experience.

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Mark McShane
Head of Content
Mark McShane is not just an expert in solar and heating sectors but a passionate mentor and a go-to guy for everything related to solar and heating technologies. He's the proud owner of Skills Training Group, where he has been sharing his extensive knowledge and shaping professionals to meet the industry's ever-growing demands. Mark has spent years in the field, embracing the latest trends and mastering the cutting-edge technologies in solar and heating. He’s not just about textbooks and theories; he understands the practical aspects, the challenges, and the innovations that are shaping the solar industry. His passion for gas boilers and solar energy is contagious, and he has helped countless individuals, be it fresh faces eager to learn the ropes or seasoned professionals wanting to up their game, to thrive in the dynamic world of solar energy. His approach is friendly, insightful, and incredibly enriching, making him the perfect guide for anyone looking to enhance their skills and make a mark in the solar industry. Whether you’re just starting out in the world of boilers and solar energy or have been around and seen it evolve, reaching out to Mark can open new doors of knowledge and skills for you, enabling you to be a part of the green energy revolution.
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