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SSE Boiler Cover: Deals, Reviews, Pros & Cons

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SSE Boiler Cover is a valuable service for homeowners seeking protection and peace of mind for their heating systems. With a variety of coverage options available, customers can choose the plan that best suits their needs and budget. By offering comprehensive assistance for boiler breakdowns, maintenance, and installations, SSE Boiler Cover ensures that homeowners can rely on their heating systems throughout the year.

As part of the OVO Energy brand, SSE Boiler Cover provides professional support and quality customer service. With a team of experienced engineers on hand to tackle common gas boiler problems and perform routine maintenance, customers can feel confident trusting their homes' heating to this dependable service. Moreover, the flexible coverage options cater to a wide range of boiler models and situations, making SSE Boiler Cover an essential investment for many homeowners.

Understanding Boiler Cover

Boiler cover is an insurance policy that provides protection against breakdowns and issues with your gas boiler and its controls. It typically includes repairs, parts, labour, and unlimited call-outs, giving you peace of mind that any unexpected problems will be taken care of quickly and efficiently.

SSE Boiler Cover is one such offering, where they provide a range of plans to suit different needs. These plans can cover just your boiler or extend to your full central heating system, including radiators and pipework. Some of the key benefits of their plans include a 24/7 emergency helpline, 24-hour call-outs for emergency repairs, annual boiler services, and even free boiler replacements in certain cases.

It is important to note that SSE Boiler Cover comes with two excess options, allowing customers to choose between a £50 excess or no excess at all. This choice ultimately affects the total cost of the cover, so it's worth considering the level of financial commitment required before selecting a plan.

The SSE Home Services policy booklet provides a comprehensive overview of the available plans and their features. For example, there is even a specific plan for landlords, which includes a landlord gas safety certificate—an essential legal requirement for rental properties in the UK.

In summary, understanding boiler cover and the available options helps homeowners and landlords make an informed decision when protecting their gas boiler and central heating systems. SSE's range of plans cater to varying needs and budgets, ensuring reliable support when it's most needed.

Our Recommended Best Buy

We've extensively reviewed over 30 boiler cover providers and our recommended best buy is YourRepair. Rated 4.3/5 stars on TrustPilot, they are our top pick, offering the best combined value and customer service.

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SSE Boiler Cover: An Overview

SSE Boiler Cover is a comprehensive insurance policy provided by SSE to protect homeowners against unexpected breakdowns and issues with their gas boilers and controls. The cover is designed to give customers peace of mind, knowing that should they encounter any problems, they can rely on dedicated support to resolve them swiftly.

The policy includes essential features such as repairs to single boilers and controls, including thermostat and programmer. Additionally, the policy covers parts, labour and offers unlimited call-outs, ensuring that customers can have any issues fixed without incurring additional expenses. To assist in times of need, a 24/7 emergency helpline and 24-hour call-outs for emergency repairs are also available under the SSE Boiler Cover plan.

SSE Boiler Cover is part of the range of home services offered by SSE Energy Services since being acquired by OVO Energy from SSE plc in 2020. The company has since focused on providing excellent customer experience, delivering boiler and heating cover that ensures homeowners can maintain comfort throughout the year.

In summary, SSE Boiler Cover is a reliable and cost-effective solution for homeowners in need of protection for their gas boilers and controls. With a comprehensive range of benefits, household occupants can enjoy peace of mind, knowing that expert assistance is only a phone call away regardless of the time or day.

Key Benefits of SSE Boiler Cover

Emergency Repairs

One of the main advantages of SSE Boiler Cover is the quick response to emergencies. They have a 24/7 emergency helpline and offer 24-hour call-outs for emergency repairs, ensuring you have assistance in case of unexpected breakdowns. This provides peace of mind, knowing that you have a reliable support system in place when issues arise with your boiler and controls.

Annual Boiler Service

SSE Boiler Cover also includes an annual boiler service. Regular maintenance helps to ensure that your boiler is operating efficiently, extending its lifespan and reducing energy costs. Moreover, an annual service ensures that any potential issues are detected and resolved early, reducing the chances of major problems occurring in the future.

Parts and Labour Costs

With SSE Boiler Cover, parts, labour, and unlimited call-outs are all covered. This comprehensive coverage means you can avoid unexpected expenses associated with boiler and control repairs. Not having to worry about additional costs brings a sense of financial security and allows you to focus on keeping your home warm and comfortable.

Boiler Cover Plans Available with SSE

SSE offers a range of boiler cover plans to cater to the various needs of homeowners and landlords. These plans include the Standard Boiler Cover, Premium Boiler Cover, and Boiler Breakdown Cover. Each plan is designed to provide valuable assistance and peace of mind when dealing with boiler issues.

Our Recommended Best Buy

We've extensively reviewed over 30 boiler cover providers and our recommended best buy is YourRepair. Rated 4.3/5 stars on TrustPilot, they are our top pick, offering the best combined value and customer service.

Your Repair Logo

Standard Boiler Cover

The Standard Boiler Cover plan is an ideal choice for those seeking reliable protection for their gas boiler and controls. This policy covers repairs to a single boiler, as well as repairs or replacement of time and temperature controls, frost/pipe thermostats, circulators/pumps, 2 and 3 port water diverter valves, and printed circuit boards. This option also includes unlimited 24/7 emergency call-outs, making it an excellent choice for those who want the reassurance of expert help whenever they may need it.

Premium Boiler Cover

The Premium Boiler Cover plan offers even more comprehensive coverage than the Standard plan. While it includes all the benefits of the Standard Boiler Cover, the Premium plan also covers other aspects such as:

  • Annual boiler service
  • Heating controls
  • Common gas boiler problems

This plan is perfect for homeowners who want the added assurance of regular maintenance checks and protection for their entire heating system.

Boiler Breakdown Cover

Boiler Breakdown Cover, as the name suggests, provides coverage specifically for issues that arise due to a boiler breakdown. This plan ensures your boiler receives timely repairs when needed, keeping your home warm and comfortable. Some features of the Boiler Breakdown Cover include coverage for heating breakdowns, electrical wiring breakdowns, and an optional excess for those wishing to lower their monthly premiums. This plan is a suitable option for customers wanting focused coverage on breakdown-related issues.

In conclusion, SSE offers a variety of boiler cover plans to suit the individual needs of homeowners and landlords. It is essential to carefully consider the differences between the plans to select the one that meets your specific requirements.

SSE Customer Support and Services

Customer Service Excellence

SSE is committed to providing excellent customer service to all of their boiler cover clients. Their team of experienced professionals is trained to handle a wide variety of issues and concerns relating to boiler and heating systems. The company's primary aim is to ensure that customers receive prompt and efficient service, enabling them to resolve problems quickly and maintain the comfort of their homes.

SSE is well-known for its timely response to customer inquiries and concerns, making sure that their clients always feel supported and cared for. The company values clear communication and strives to provide comprehensive, easy-to-understand information to help customers make informed decisions about their boiler and heating systems.

24/7 Helpline Availability

An essential part of SSE's customer support is their 24/7 helpline, available to all boiler cover customers. The helpline is staffed by experienced professionals who are knowledgeable about all aspects of boiler and heating systems, ensuring that clients can get the help they need no matter the time of day.

With SSE's boiler and heating cover, customers can enjoy peace of mind knowing that help is just a phone call away. Through the helpline, clients can discuss any issues related to their boilers or heating systems, and get access to expert advice on maintenance, repairs, and installations.

The combination of SSE's commitment to providing excellent customer service and their 24/7 helpline availability ensures that clients receive the support they need to keep their heating systems running smoothly and efficiently.

Our Recommended Best Buy

We've extensively reviewed over 30 boiler cover providers and our recommended best buy is YourRepair. Rated 4.3/5 stars on TrustPilot, they are our top pick, offering the best combined value and customer service.

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Pricing Structure of SSE Boiler Cover

Monthly Costs

SSE offers boiler cover with a variety of monthly costs, depending on the level of coverage chosen. Their boiler cover insurance policy includes repairs to a single boiler and its controls, such as thermostat and programmer, as well as parts, labour, and unlimited call-outs. They also offer a 24/7 emergency helpline and 24-hour call-outs for emergency repairs. Their heating breakdown policy comes with a £50 excess and covers the boiler, controls, thermostat, and programmer.

Cost Considerations

When considering SSE boiler cover, it's essential to keep in mind factors that may affect the overall cost of the policy. One such aspect is the age of the boiler. For boilers older than seven years that have been condemned on the grounds of safety and/or have faulty components which are considered obsolete parts, SSE offers a 10% discount on the cost of a replacement boiler, if purchased and installed through them. Additionally, any claims made with SSE Boiler Cover 50 and SSE Heating Cover 50 will require payment of the policy excess before an engineer will come to the property.

It's also essential to bear in mind that while SSE boiler cover provides comprehensive coverage for most heating systems, there are restrictions on cover for boilers with over 70kW capacity or those in commercial properties.

By understanding the monthly costs and cost considerations of SSE boiler cover, customers can choose the appropriate policy for their needs and budget.

Comparison with Competitors

SSE Boiler Cover offers customers a range of coverage plans to suit their needs. Customers can benefit from the company's experience in the industry and their reputation for providing reliable service. However, to truly understand the value of SSE Boiler Cover, it is essential to compare it with competitors in the market.

British Gas, for example, is another well-known provider of boiler cover in the UK. They offer a variety of plans to cater to different customer needs, including options for boiler repairs, central heating maintenance and home energy consultations. Their prices can be quite competitive, but some customers may find SSE to be a more affordable option.

Another key player in the market is Homeserve. They provide comprehensive boiler cover plans, which include annual boiler services, and a 24/7 helpline to address any customer concerns. Many users appreciate the flexibility of Homeserve's plans and their strong reputation for quality customer service. However, SSE Boiler Cover may appeal to customers who prefer buying a cover plan from a company with a long-standing presence in the UK energy market.

Customers looking for more affordable options might find boiler cover plans from providers like Hometree and Corgi HomePlan to be of interest. These companies offer competitive pricing for basic and comprehensive boiler coverage options. While their services are highly rated, some customers may still favour a brand with a well-established track record like SSE.

SSE Boiler Cover offers a range of cover options and benefits, but it is important for customers to compare them with offerings from other providers in the market. By doing so, customers can make well-informed decisions and select the best boiler cover plan that meets their individual needs and preferences.

Frequently Asked Questions

SSE Boiler Cover is a popular insurance policy that provides protection against breakdowns to gas boilers and controls. Many homeowners have questions about this type of cover, so we have gathered the most frequently asked questions and their answers.

What does SSE Boiler Cover insure? SSE Boiler Cover ensures repairs to your single boiler and certain elements such as Time and Temperature Controls, Frost/ Pipe Thermostats, Circulators/ Pumps, 2 and 3 Port Water Diverter valves, Printed Circuit Boards, and Heat Exchangers.

Is there a limit to the number of claims I can make? There is no limit to the number of claims you can make under the SSE Boiler Cover policy. However, you are required to pay an excess for each claim with SSE Boiler Cover 50 and SSE Heating Cover 50.

How do I schedule a service or repair? To schedule a service or repair, you can contact SSE's customer service team. They will arrange for an engineer to visit your property and carry out the necessary work.

Are there any exclusions in the policy? Yes, there are exclusions in the SSE Boiler Cover policy. Some of these include pre-existing faults, accidental or malicious damage, cosmetic damage that does not affect the functioning of the boiler, and damage caused by lightning, flood, or freezing.

Will my boiler be replaced if it cannot be repaired? SSE Boiler Cover includes repairs or replacement of specific parts. However, the policy does not explicitly state that they will replace the entire boiler if it cannot be repaired. It is recommended to review your policy terms and conditions for more information.

Final Thoughts

SSE Boiler Cover offers customers peace of mind, as it ensures that if their boiler breaks down and they're left without heating or hot water, they won't have to worry about getting it fixed quickly or finding the money for repairs or replacements. Some customers have reported difficulties scheduling their annual service with SSE, this suggests that, although the company may be a more affordable option, their reliability could be a concern for some customers.

It is important to note that in 2020, OVO Energy bought SSE Energy Services. This means that all customers with household energy or boiler and heating cover will gradually be moved to OVO Energy. The move is not expected to interrupt the energy supply or impact the existing SSE Boiler and Heating Cover services.

In conclusion, SSE Boiler Cover is a potential option for those seeking boiler and heating cover. The company provides a variety of services tailored to customers' needs, including installations, heating controls, and assistance with common gas boiler problems. However, it is crucial for potential customers to consider their options carefully and weigh the benefits and drawbacks before making their final decision.

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Mark McShane
Head of Content
Mark McShane is not just an expert in solar and heating sectors but a passionate mentor and a go-to guy for everything related to solar and heating technologies. He's the proud owner of Skills Training Group, where he has been sharing his extensive knowledge and shaping professionals to meet the industry's ever-growing demands. Mark has spent years in the field, embracing the latest trends and mastering the cutting-edge technologies in solar and heating. He’s not just about textbooks and theories; he understands the practical aspects, the challenges, and the innovations that are shaping the solar industry. His passion for gas boilers and solar energy is contagious, and he has helped countless individuals, be it fresh faces eager to learn the ropes or seasoned professionals wanting to up their game, to thrive in the dynamic world of solar energy. His approach is friendly, insightful, and incredibly enriching, making him the perfect guide for anyone looking to enhance their skills and make a mark in the solar industry. Whether you’re just starting out in the world of boilers and solar energy or have been around and seen it evolve, reaching out to Mark can open new doors of knowledge and skills for you, enabling you to be a part of the green energy revolution.
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Boiler cover, a popular service in the UK, offers homeowners peace of mind in case of unexpected boiler breakdowns impacting their home heating and hot water supply.
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