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Barclays Home Insurance Boiler Cover Review: Pros and Cons

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Barclays home insurance offers protection for homeowners looking to safeguard their property and valuables. Among the various types of coverage available, boiler cover is an essential component that ensures your heating system remains in working order. Homeowners who invest in boiler cover can experience peace of mind, knowing they are protected against potential boiler breakdowns and associated repair costs.

Boiler cover typically encompasses various levels of insurance, such as the coverage for the boiler itself, the central heating system, and additional components like electrical wiring. Barclays Home Emergency Cover is designed to address these concerns and offers assistance in case of unexpected boiler or heating system issues. With no excess to pay and no restrictions on the number of eligible claims, homeowners can rely on Barclays for continuous support.

It is crucial for homeowners to assess their needs and choose the right level of coverage, as policies may differ in terms of inclusions and exclusions. By investing in a comprehensive Barclays home insurance policy with boiler cover, homeowners can effectively minimise costs, stress, and inconvenience related to boiler issues, ensuring a comfortable and secure living environment.

About Barclays Home Insurance

Barclays Home Insurance offers customers a range of flexible coverage options tailored to their individual needs. While Barclays Home Insurance is no longer available after 30 August 2023, all policies will be transferred to Aviva. Aviva will handle policy management, renewals, and claims for new and existing customers.

Barclays Home Insurance partners with Gresham Insurance Company Limited for most parts of its policies, while Aviva Insurance Limited is the insurer for Legal Services and Home Emergency cover. Barclays receives a percentage commission of the total premium when a policy is sold.

The home insurance offerings from Barclays include a wide variety of cover types, such as Home Emergency Cover, which provides assistance for unexpected events like boiler breakdowns or plumbing issues. This policy can offer peace of mind to homeowners when dealing with urgent home-related incidents.

Barclays Home Insurance policies are designed with the customer in mind, allowing policyholders to easily amend, change, or cancel their coverage without hassle. Customers can access their policy information and make changes online or over the phone.

In summary, Barclays Home Insurance has been a reliable choice for many homeowners seeking flexibility and customisable coverage options. While the policies will soon be managed by Aviva, customers can expect a continued commitment to personalised, high-quality home insurance services.

Understanding Boiler Cover

Boiler cover is a type of insurance policy designed to provide financial protection and assistance in case your boiler or central heating system breaks down. It is essential to comprehend the various levels of boiler cover available to make an informed decision on choosing the right policy.

One option to consider is the Home Protection Pack offered by Barclays. This pack includes boiler cover as part of a comprehensive protection package for your home. In addition to the boiler, this pack also covers issues with various home systems including plumbing, heating, and electrical wiring.

There are also other levels of boiler cover, such as those which cover only the boiler itself, and those that provide coverage for the whole central heating system. Each level of coverage offers different benefits, and the right choice for you will depend on what you are looking to protect.

Many boiler covers include access to a gas-safety registered engineer, who will be available to assess and repair any issues that arise with your heating system. This service typically covers the costs of calling out an engineer, as well as any parts and labour needed to fix the problem.

It is important to note that Barclays Home Insurance is no longer available after 30 August 2023, and all existing policies will be transferred to Aviva. That being said, you can still manage your policy and make claims until that date.

When considering boiler cover, it is essential to assess your situation and the potential risks to your home's heating system. By understanding the different types of boiler cover, you can make an informed decision on the protection that best suits your needs.

Benefits of Boiler Cover with Barclays

Barclays offers comprehensive boiler cover as a valuable addition to their home insurance policies. Customers can enjoy peace of mind knowing that their home heating system is protected in the event of an unexpected breakdown or repair.

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One of the primary benefits of Barclays' boiler cover is the fast response time it provides. When a boiler issue arises, a gas-safety registered engineer is usually available within 24 hours to diagnose and repair the problem. This prompt service helps customers minimise disruption and discomfort caused by a malfunctioning boiler, especially during colder months.

Another advantage of Barclays' boiler cover is the financial protection it offers. The policy covers the cost of repairs and replacement parts, which can be expensive and difficult to predict. Moreover, boiler insurance takes the stress out of unexpected boiler-related expenses, allowing homeowners to budget more effectively.

Barclays' boiler cover also provides a regular annual service of the heating system, ensuring that it remains in good working order and operates efficiently. This preventive maintenance can extend the lifespan of the boiler and help to identify potential issues before they become serious problems, ultimately saving customers time and money in the long run.

Lastly, with Barclays' home insurance, customers have the option to choose between the Home Protection Pack or Home Emergency Cover to suit their specific needs and budget. Both covers offer various levels of protection for the boiler and other home emergencies, giving homeowners the flexibility to select the ideal cover for their individual circumstances.

In conclusion, Barclays' boiler cover offers a range of benefits that provide homeowners with peace of mind, financial protection, and access to expert help when they need it most. By including boiler cover in their home insurance policy, Barclays' customers can ensure that their home heating system is well-maintained and safeguarded against unexpected issues.

Eligibility Criteria

Barclays Home Insurance policies, including boiler cover, have certain eligibility criteria that customers need to meet. Being aware of these requirements ensures a smooth process when applying for or maintaining coverage for your boiler.

One important aspect to consider is that Barclays Home Insurance is no longer available to new customers after 30th August 2023. Existing policies will be transferred to Aviva, who will handle policy management, renewals, and claims. With this in mind, new customers will need to explore alternative providers for boiler cover.

Customers should verify whether their boiler is eligible for coverage under their current Barclays Home Insurance policies. Some home insurance providers may include boiler cover as standard, but this is not true for all insurers. It is crucial to check with your insurer before assuming that boiler cover is included in your home insurance policy. If boiler cover is not part of your policy, contact your insurer to discuss upgrading options or adding additional coverage.

Another factor to keep in mind is the boiler's age. Most insurance providers have an age limit on boilers they will cover. This eligibility criterion varies among providers and may exclude older boilers from coverage. Be sure to check this specific detail in your policy agreement or discuss it with your insurer.

In summary, understanding the eligibility criteria for boiler cover is essential for customers with Barclays Home Insurance. While new policies are no longer available, existing customers should ensure their boiler meets their insurer's requirements and that appropriate coverage is in place.

Features of Barclays Boiler Cover

Barclays Home Insurance offered boiler cover as a part of their comprehensive home insurance policies. However, it is important to note that after 30 August 2023, all Barclays Home Insurance policies are being transferred to Aviva, who will manage the policies, including renewals, and new and existing claims.

Barclays boiler cover was designed to provide homeowners with peace of mind in case of a boiler breakdown or central heating system failure. Some of the key features of the Barclays boiler cover included:

  • Comprehensive coverage: The boiler cover protected not only the boiler itself but also the whole central heating system, ensuring that homeowners were covered if any part of the system failed.
  • 24/7 emergency helpline: Customers had access to a dedicated helpline, providing assistance and support in case of boiler breakdown or emergency.
  • Qualified engineers: The repair work carried out under Barclays boiler cover was performed by qualified and experienced engineers, ensuring professional and reliable service.
  • Annual boiler service: To ensure the boiler remained in good working condition, the cover typically included an annual boiler service carried out by a certified engineer. This service helped homeowners prevent potential issues and maintain the efficiency of their boiler.
  • No call-out charges: The policyholders did not have to worry about any additional call-out charges for the engineers' visits, as these were included in the plan.
  • Parts and labour: The cost of any necessary repair work, including parts and labour, was generally covered by the boiler cover policy, ensuring that homeowners did not have to face any unexpected expenses.

It is recommended to check with Aviva for their specific boiler cover offerings, as the features and coverages may have changed after the transfer of Barclays Home Insurance policies. Always make sure to review the updated policy document to understand the cover provided and any applicable terms and conditions.

Comparison with Other Providers

Barclays Home Insurance boiler cover offers a range of features for homeowners looking to protect their heating systems. However, it's essential to compare these offerings with other providers to ensure you're getting the best deal for your needs.

When comparing options, it is essential to consider the variety of cover types available. There are three main cover options: boiler breakdown cover, full central heating cover, and full central heating cover with additional protection for drainage and electrical wiring systems. Homeowners should select the plan that best suits their specific requirements, factoring in the potential cost of repairs and replacements.

As a tip, customers can benefit from browsing comparison websites to find an overview of different boiler cover plans and costs. By doing so, they can identify the options that offer the ideal balance between cost and coverage.

In summary, while Barclays Home Insurance boiler cover may be an attractive option for your heating system protection, it is prudent to compare provider offerings thoroughly. The key is to assess the terms, conditions, and pricing of various plans, ultimately selecting a policy that best suits your needs and budget.

Customer Reviews and Ratings

Barclays Home Insurance Boiler Cover has a range of customer reviews, showcasing both positive and negative experiences. On Trustpilot, the overall rating for Barclays Home Insurance is 2.2 stars out of 5, indicating a poor overall customer satisfaction. However, it's worth noting that these reviews are for Barclays Home Insurance as a whole and not solely for their boiler cover.

A review from Smart Money People reveals that a customer gave a 5-star rating and praised the good customer service received, with an agent named Suzanne being particularly helpful in directing them to the correct call centre. On the other hand, there were also 1-star reviews that express dissatisfaction with the company.

Aside from the customer ratings mentioned, Barclays Home Emergency Cover offers certain features that may appeal to consumers, such as paying up to £1,000 for call-outs, parts, and labour from a professional service provider. This policy includes boiler break down and central heating system issues.

In summary, while there are some positive experiences from customers, the overall ratings and reviews for Barclays Home Insurance are quite low. It is essential for potential customers to do thorough research, taking into account individual needs and preferences before making a decision on purchasing Barclays Home Insurance Boiler Cover.

How to Apply

Applying for Barclays home insurance boiler cover is a simple process. To begin with, visit the Barclays Home Insurance webpage, where you will find all the information about their home insurance options, including the boiler cover.

Take a moment to read through the information and understand the coverage details, as well as any terms and conditions. This will ensure you are well informed about the product and its features.

Once you have familiarised yourself with the policy and coverage, click on the "Get a quote" button, which will redirect you to the application process. This will involve providing some personal details, such as your name, address, and contact information. Additionally, you will need to provide information about your home, such as the number of rooms, construction material, and the age of the property.

It's essential to be accurate and honest while providing this information, as it will affect your premiums and eligibility for the insurance. The system may also prompt you to answer some questions about your current boiler and heating system to determine the level of cover suitable for your needs.

After providing all the required information, you will receive a quote for your boiler cover within a few minutes. Review the quote carefully and ensure that the cover and terms meet your needs and expectations before proceeding.

If you are satisfied with the quote, you can proceed to make the payment and finalise the application process. Barclays will then send you a confirmation email with your policy documents, which will include details about your boiler cover, as well as instructions on how to make a claim should the need arise.

It's advised to save these documents and keep them handy, as they contain vital information about your policy and cover. And with that, you have successfully applied for Barclays home insurance boiler cover, knowing that your boiler and heating system have added protection.

Claim Process

Barclays Home Insurance provides a straightforward process for initiating claims, especially in cases of boiler cover. In the event of an emergency, policyholders should contact the 24-hour claim line at 0345 300 3346. This support service is available every day of the year, ensuring prompt assistance when required.

For non-emergency situations, claims can be submitted online through the MyAviva portal. After logging in and providing the necessary details, Aviva aims to respond to the claim within two hours. This speedy response helps policyholders receive the assistance they need promptly.

It is crucial to have the policy number and relevant documents readily available when initiating a claim. These details will allow the Barclays Home Insurance team to access the policy information and facilitate a smoother claims process. In addition to boiler cover, Barclays Home Insurance covers a variety of home-related aspects such as contents, gadget, bike, sports equipment, and personal items.

In case of any dissatisfaction with the claim process, customers can raise their concerns by writing to Barclays Customer Service Centre, PO Box 7463, Perth PH2 0YX or by calling 0800 015 0246. Addressing any grievances promptly ensures that customers receive a satisfactory resolution, maintaining a strong relationship between the policyholder and Barclays Home Insurance.

Frequently Asked Questions

Barclays Home Insurance offers boiler coverage as part of their home emergency cover plan, which aims to provide protection in case of unexpected emergencies, such as damage to your roof, plumbing problems, and heating system issues.

One of the important aspects of Barclays Home Insurance boiler coverage is the servicing option. For a flat fee of £50, homeowners can get their boiler serviced, ensuring it functions efficiently and safely. In the case of an emergency, the policy comes with a £50 excess. Barclays Home Insurance offers unlimited claims for boiler-related issues, providing peace of mind to homeowners.

If your boiler breaks down, making a claim is simple. In case of emergency, policyholders can call the 24-hour claim line at 0345 300 3346. If it's not an emergency, claims can be submitted online through MyAviva, and Aviva aims to respond within two hours.

It's important to remember that not all home insurance policies cover boiler breakdown as standard. However, with Barclays Home Insurance, homeowners can add this crucial protection to their policy, ensuring a warm and comfortable home even during unexpected breakdowns.


Barclays Home Insurance offers a comprehensive range of cover, including protection for your boiler and central heating system. Having a reliable boiler cover is essential for homeowners, as it ensures peace of mind in case of unexpected breakdowns or emergencies. Barclays, in collaboration with Aviva, provides its customers with various options to safeguard their property and its essential systems.

Boiler cover is a crucial aspect of any home insurance policy, as it not only covers the cost of repairs or replacements but also includes regular maintenance checks. These preventive measures can help identify potential issues before they escalate, saving homeowners time and money in the long run. Barclays Home Insurance understands the importance of having a well-maintained boiler and heating system and offers tailored cover to suit individual needs.

Customers can manage their policies online through the Aviva Insurance Hub or call the helpline for any queries or changes. If an emergency arises and a claim becomes necessary, customers can rely on the 24-hour claim line provided by Barclays Home Insurance.

In summary, Barclays Home Insurance presents a dependable solution for homeowners seeking boiler cover. With a variety of options, homeowners can find the right level of protection for their property. Barclays, alongside Aviva, demonstrates a commitment to providing high-quality service and support to ensure customer satisfaction and peace of mind.

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Mark McShane
Head of Content
Mark McShane is not just an expert in solar and heating sectors but a passionate mentor and a go-to guy for everything related to solar and heating technologies. He's the proud owner of Skills Training Group, where he has been sharing his extensive knowledge and shaping professionals to meet the industry's ever-growing demands. Mark has spent years in the field, embracing the latest trends and mastering the cutting-edge technologies in solar and heating. He’s not just about textbooks and theories; he understands the practical aspects, the challenges, and the innovations that are shaping the solar industry. His passion for gas boilers and solar energy is contagious, and he has helped countless individuals, be it fresh faces eager to learn the ropes or seasoned professionals wanting to up their game, to thrive in the dynamic world of solar energy. His approach is friendly, insightful, and incredibly enriching, making him the perfect guide for anyone looking to enhance their skills and make a mark in the solar industry. Whether you’re just starting out in the world of boilers and solar energy or have been around and seen it evolve, reaching out to Mark can open new doors of knowledge and skills for you, enabling you to be a part of the green energy revolution.
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